Kronos and Manhattan Associates Team Up to Help Retailers Execute
NEW YORK -- January 14, 2013
As brick and mortar and online retail channels merge, store operations
executives are struggling with two key issues: visibility into incoming online
demand and aligning this demand with in-store labor. To overcome these issues,
early adopters of omni-channel strategies are realizing that incorporating
labor and store fulfillment can lead to greater profit margins. A new
relationship announced today between Kronos Incorporated and Manhattan
Associates (NASDAQ: MANH) will help retailers profitably integrate their
stores into their digital selling strategy. This will allow them to increase
customer satisfaction and drive sales by freeing up trapped inventory in the
store, while managing labor costs.
*Retailers typically manage their operations based on historical shopping
patterns, and therefore, their information is collected in silos – online
vs. in-store. But managing their in-store workforce based only on data
collected at the store level, such as Point-of-Sale (POS) and traffic, is
preventing retailers from maximizing margins in an omni-channel
*Kronos and Manhattan Associates have teamed up to provide a solution that
empowers retailers to fully exploit profit margin potentials fromchannel
store operations. The joint solution will enable retailers to efficiently
execute store fulfillment processes while better staffing their stores
accordingly. These two solutions, when paired together, will account for
labor demands from all selling channels and from all non service-based
activities now required to support the omni-channelinitiatives.
*As a result of the relationship, retailers will have the ability to:
*Drive sales by tapping into inventory assets across all stores and
distribution centers, which were previously unavailable to online
*Manage labor costs by eliminating overstaffing due to an uninformed
attempt at managing an omni-channel strategy with siloed data.
*Increase customer satisfaction by better scheduling and staffing
in-store associates to meet customer demand.
*In addition to helping retailers execute their omni-channel strategy, the
relationship will allow retailers to better schedule and staff their
in-store employees for workloads originating from the distribution centers
and external suppliers such as special orders, large seasonal resets, and
*Leading retailers around the world use Kronos to better manage their
workforce and turn to Manhattan Associates for omni-channel excellence.
Working together, the two industry leaders will help retailers achieve
additional benefits from the use of their solutions.
*Leslie Hand, research director, IDC Retail Insights
“Optimizing for the omni-channel customer requires that retailers tap into
their inventory and human resources efficiently in order to provide the
best service level possible. The relationship between Kronos and Manhattan
will help retailers accomplish this goal.”
*Liz Moughan, director, retail and hospitality practice group, Kronos
“Comprehensive real-time labor and supply chain data is essential in an
omni-channel approach, as consumers today move from one channel to
another, often returning through different channels to finish the
purchasing process. Workforce management and supply chain optimization are
at the core of an omni-channel retailing strategy. Together with Manhattan
Associates we look forward to offering retailers a powerful solution
leading to better business outcomes.”
*David Landau, vice president, product management, Manhattan Associates
“As omni-channel initiatives increasingly turn to stores and store
inventory to help meet customer demand, the need for process integration
between store fulfillment and workforce management will be an imperative
for maintaining profit margins. The combination of Kronos and Manhattan
Associates’ domain expertise will give retailers the solutions to ensure
their strategies provide profitable growth, all while maintaining and
growing customer service levels.”
*Kronos and Manhattan Associates made this announcement from the National
Retail Federation’s (NRF) 102^nd Annual Convention & Expo being held in
New York from Jan. 13-16. Kronos is exhibiting in booth #1825. Manhattan
Associates is exhibiting in booth #741.
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*Take a look at the lighter side of workforce management in our Time Well
About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions in
the cloud. Tens of thousands of organizations in more than 100 countries —
including more than half of the Fortune 1000^® — use Kronos to control labor
costs, minimize compliance risk, and improve workforce productivity. Learn
more about Kronos industry-specific time and attendance, scheduling, absence
management, HR and payroll, hiring, and labor analytics applications at
www.kronos.com. Kronos: Workforce Innovation That Works^™.
About Manhattan Associates, Inc.
Manhattan Associates continues to deliver on its 23-year heritage of providing
global supply chain excellence to more than 1,200 customers worldwide that
consider supply chain optimization core to their strategic market leadership.
The company’s supply chain innovations include: Manhattan SCOPE^® a portfolio
of software solutions and technology that leverages a Supply Chain Process
Platform to help organizations optimize their supply chains from planning
through execution; Manhattan SCALE^™, a portfolio of distribution management
and transportation management solutions built on Microsoft .NET technology;
and Manhattan Carrier^™, a suite of supply chain solutions specifically
addressing the needs of the motor carrier industry. For more information,
please visit www.manh.com.
© 2013 Kronos Incorporated. All rights reserved. Kronos is a registered
trademark of Kronos Incorporated or a related company. All other trademarks
are property of their respective owners.
Michele Glorie, +1-978-947-2855
Manhattan Associates, Inc.
Will Haraway, 678-597-7466
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