CUSTOMER SUCCESS: Premier Healthcare Alliance Powers Web Analytics with BMC Software

  CUSTOMER SUCCESS: Premier Healthcare Alliance Powers Web Analytics with BMC

    BMC End User Experience Management delivers actionable data to improve
                           application performance

Business Wire

HOUSTON -- January 14, 2013

Premier healthcare alliance is a performance improvement alliance of more than
2,700 U.S. hospitals and 90,000 other sites. Owned by hospitals, health
systems and other providers, its mission is to promote high-quality,
cost-effective care via a leading healthcare purchasing network and the
nation’s largest clinical, financial and outcomes database. The organization
also develops and hosts a number of applications to help members improve their
performance. Premier healthcare alliance needed faster, more accurate feedback
on how its members were interacting with these applications in order to
improve decision making related to further product development.

Premier chose the BMC Software (NASDAQ: BMC) BMC End User Experience
Management solution because it effectively and efficiently captures
application performance data that provides visibility into the actual user

“When I saw how this resource sits on the network and captures all the data I
need, I was impressed,” said Rene Falzarano, lead engineer for web analytics
at Premier. “It really hit me that a solution like this is the only way one
person can possibly cope with managing a dozen or more applications like I
have to do.”

Falzarano added, “We can filter in a variety of ways. We have tremendous
flexibility in specifying what data is collected.”

The Challenge
Premier needed to collect application performance data that reflected end user
behavior, such as page visits and navigation, in order to improve user
satisfaction and identify areas where users were having issues. Efficiency,
timely availability of data and data filtering capabilities were also
important requirements.

The Solution
Premier implemented the BMC End User Experience Management solution to quickly
obtain actionable data to guide application development efforts. The tool also
improved the efficiency of the data collection process and provided more
relevant data than previous solutions.

With the BMC End User Experience Management solution, Premier realized a
number of benefits, including:

  *Rapid access to detailed data to enable product development based on
    actual user behavior
  *Faster, more accurate and more highly targeted data collection with no
    need for coding or web page tagging
  *Easy exporting of data to a variety of analytics tools, eliminating the
    need to collect data multiple times
  *Rapid feedback to help developers fully assess the impact of application
    changes on the user community

For more information on Premier healthcare alliance’s implementation of the
BMC End User Experience Management solution please:

  *Read the full Premier healthcare alliance case study
  *Read the BMC End User Experience Management data sheet
  *Follow @BMCSoftware on Twitter
  *Visit the On the Mark blog
  *Become a fan of BMC on Facebook

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BMC Software
Tara Hanney, +1 713 918 2745
Ogilvy PR Worldwide
Kellie Willman, +1 415 677 2708
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