SoundBite Communications Announces Preliminary Fourth Quarter and Year End 2012 Financial Results

SoundBite Communications Announces Preliminary Fourth Quarter and Year End
2012 Financial Results

Exceeds Guidance for Revenue and Non-GAAP Operating Income Driven by Strength
in Mobile and Voice Channels

BEDFORD, Mass., Jan. 14, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications,
Inc. (Nasdaq:SDBT), a provider of customer experience management solutions,
today announced preliminary unaudited financial results for the fourth quarter
and the year ended December 31, 2012.

Based on currently available information, the Company expects to report fourth
quarter revenue, computed in accordance with U.S. generally accepted
accounting principles (GAAP), of at least $13.6 million, a 13% increase over
the fourth quarter of 2011 and the highest revenue quarter in the Company's
history. This compares to the previously guided range of $12.3 million to
$13.1 million for the fourth quarter of 2012, and $12.0 million in the year
ago period. GAAP operating income for the fourth quarter of 2012 is expected
to have been at least $250,000, compared to $397,000 in the year ago period.

In addition, the Company anticipates non-GAAP operating income to have been at
least $1.0 million, exceeding the Company's previously guided range of
breakeven to $500,000. In computing the preliminary non-GAAP operating income
for the fourth quarter, the Company excluded the following estimated amounts:
amortization of intangibles of $400,000, stock based compensation of $300,000
and a present value adjustment of contingent consideration related to the
SmartReply earn-out of approximately $40,000.

On a full year basis, the Company anticipates revenues of at least $47.8
million. This preliminary result is a 15% increase over the $41.7 million for
the full year of 2011.The GAAP operating loss is expected to be approximately
$3.0 million, compared to $2.4 million in 2011.

"SoundBite continued to see momentum in its business, driven by a seasonally
strong performance in our mobile marketing business and increased demand in
our hosted contact center business during the fourth quarter. We are very
pleased with these preliminary record revenue results, as well as other
significant business events such as the positive FCC ruling and dismissal of
one of our class action suits in the fourth quarter.The FCC ruling further
validates SoundBite's leadership position and delivers clarity to our clients
and the industry," stated Jim Milton, president and CEO of SoundBite
Communications. "In addition, based on the growing confidence in our business
and in an effort to return value to our shareholders, we delivered a special
one-time dividend in December of $0.50 per share.These significant business
events and the successes we are having in transforming our business – growing
revenue, attaining sustainable profitability, and removing a great deal of
these regulatory headwinds – set a solid foundation for us to build on as we
enter 2013."

Fourth Quarter and Full Year Financial Results

The anticipated unaudited results in this press release are based on
management's preliminary analysis of revenue and GAAP operating income for the
fourth quarter and year ended December 31, 2012.

Non-GAAP Measures

To supplement its statements of operations information presented in accordance
with GAAP, SoundBite uses non-GAAP measures for operating income.SoundBite
believes the presentation of this non-GAAP financial measure enhances
investors' overall understanding of SoundBite's historical financial
performance.The presentation of non-GAAP operating income is not meant to be
considered in isolation or as a substitute for SoundBite's financial results
prepared in accordance with GAAP and SoundBite's non-GAAP financial measures
may be different from non-GAAP financial measures used by other companies.

About SoundBite Communications

SoundBite Communications is a customer experience management company with deep
expertise in delivering cloud-based mobile marketing, proactive customer care,
and collections/payments solutions.More than 450 global end-clients,
including nearly 50 Fortune 500 companies, leverage SoundBite's proactive
multi-channel communications and preference management platforms to power 2.5
billion personalized and compliant customer interactions annually across the
full consumer lifecycle.Visit and follow SoundBite on Twitter
for more information.

The SoundBite Communications, Inc. logo is available at

Forward-Looking Statement

This is a "safe harbor" statement under the Private Securities Litigation
Reform Act of 1995.The statements regarding operating results for the fourth
quarter of 2012 contained in the second through fifth paragraphs of this press
release are forward looking and are based upon SoundBite's historical
performance and its current plans, estimates and expectations.The inclusion
of this forward-looking information should not be regarded as a representation
by SoundBite, its management or any other person that the future plans,
estimates or expectations contemplated by SoundBite will be achieved.These
forward-looking statements represent SoundBite's expectations as of the date
of this press release.Subsequent events may cause these expectations to
change and SoundBite disclaims any obligation to update the forward-looking
statements in the future.Matters subject to forward-looking statements
involve known and unknown risks and uncertainties, including:slower than
anticipated development of the market for automated voice messaging services;
defects in SoundBite's platform; disruptions in its service or errors in its
execution; discontinued or decreased use of SoundBite's service by its
clients, which are not subject to minimum purchase requirements for any
reason, including market conditions and regulatory developments; and the
occurrence of events adversely affecting the collection agencies industry or
in-house collection departments, which account for a significant portion of
SoundBite's revenues.These and other factors, including the factors set forth
under the caption "Item 1A. Risk Factors" of Part I in SoundBite's most recent
quarterly report on Form 10-Q filed with the Securities and Exchange
Commission, could cause SoundBite's performance or achievements to be
materially different from those expressed or implied by the forward-looking

SoundBite is a registered service mark of SoundBite Communications, Inc.


CONTACT: Investor Contacts:
         Lynn Ricci
         SoundBite Communications
         +1 781 897 2696

SoundBite Communications
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