UI Receives Top Industry Honors for Second Year in a Row
EEI Confers Emergency Response Awards for Recovery and Assistance
ORANGE, Conn. -- January 11, 2013
For the second consecutive year, the Edison Electric Institute (EEI) has
honored The United Illuminating Company and its parent company, UIL Holdings
Corporation (NYSE: UIL), with its Emergency Response Award for Recovery.
This award recognizes UI’s planning and successful restoration of customers
after Hurricane Sandy in 2012. UI won a similar EEI award last year, in
recognition of its restoration efforts following Tropical Storm Irene in 2011.
UI also received a 2012 EEI Assistance Award for the work UI crews did with
assisting other states and utilities restore power during the Derecho in
Maryland and Washington D.C. in July of 2012 when winds of 60 – 80 mph left
more than one million customers in the dark.
“The fact that we have now been presented with three major awards from EEI in
two years’ time is a testament to the hard work of our employees and our
partners during the severe weather events of 2011 and 2012,” said James P.
Torgerson, UI and UIL’s president and chief executive officer. “I am
tremendously proud of the men and women of UI.”
Hurricane Sandy, which struck Oct. 29, 2012, was one of the largest and most
destructive Atlantic hurricanes on record, causing significant damage to UI’s
electric system and leaving wide areas of the company’s territory without
During the lead-up and response to the storm, UI benefitted greatly from what
it learned during Irene to restore electric service to all customers safely
and swiftly, activating its newly updated emergency plan and employing a
“forward-leaning” strategy that had just been freshly tested in a statewide
drill in July.
When Hurricane Sandy arrived, UI greeted it with 700 staff and contract field
personnel, mobilized and ready to begin restoring service. Thanks to UI’s
pro-active planning and updated strategy, this initial field force was larger
than the peak field staffing that UI staged after Irene. The field force
eventually swelled to approximately 1,200 as mutual assistance crews poured in
from as far away as Canada and Missouri.
UI worked directly with municipal leaders and first-responders to ensure
roadways were clear of hazards, and to restore local priorities such as
hospitals and emergency shelters.
Meanwhile, it used multiple communications channels to ensure customers and
stakeholders had the information they needed when it became available. It
deployed an automated calling system to reach out to vulnerable medical
hardship customers, and engaged other customers via both traditional and
social media, issuing storm instructions, readiness tips and other proactive
In the end, UI was able to restore electric service to virtually all of its
customers — excluding those who could not accept service — within eight days
of the storm, ahead of all stated goals.
Torgerson noted that UI itself has benefitted from mutual assistance on
several occasions, including Hurricane Sandy in 2012 and Tropical Storm Irene
“We understand how important it is to get electric service back on quickly and
safely after a devastating storm,” he said.
About UIL Holdings Corporation:
Headquartered in New Haven, Connecticut, UIL Holdings Corporation (NYSE:UIL)
is a diversified energy delivery company serving more than 700,000 electric
and natural gas utility customers in 66 communities across two states, with
combined total assets of over $4 billion.
UIL is the parent company of The United Illuminating Company (UI), The
Southern Connecticut Gas Company (SCG), Connecticut Natural Gas Corporation
(CNG), and The Berkshire Gas Company (Berkshire), each more than 100 years
old. UI provides for the transmission and delivery of electricity and other
energy related services for Connecticut's Greater New Haven and Bridgeport
areas. SCG and CNG are natural gas distribution companies that serve customers
in Connecticut, while Berkshire Gas serves natural gas customers in western
Massachusetts. UIL employs more than 1,850 people in the New England region.
Edison Electric Institute Winner
Emergency Response Award for Restoration, 2011 & 2012
Emergency Response Award for Assistance, 2012
UIL Holdings Corporation
Michael A. West Jr., 203-499-3858
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