jcpenney Chooses Microsoft Office 365 in Its Mission to Reinvent Retail
National retailer upgrades to the cloud to create a new customer service
experience and better communications environment for thousands of team
REDMOND, Wash., Jan. 10, 2013
REDMOND, Wash., Jan. 10, 2013 /PRNewswire/ -- As part of its effort to
simplify and modernize technology solutions, jcpenney is rolling out Microsoft
Office 365 to team members throughout the company.With Office 365 as its
communication and enterprise social platform, the company aims to improve
customer service and increase information-sharing between team members through
the ease and accessibility of the cloud.
"In selecting a cloud solution, we were looking for a partner who would
support our goal of becoming America's favorite store," said Kristen Blum,
chief technology officer, jcpenney. "And when we realized that we could
improve customer service even more by providing cloud-based collaboration
tools to increase communication between team members, it was easy to choose
Microsoft and Office 365."
Office 365 will improve remote access for employees who can now stay connected
virtually anywhere, anytime from smartphones, remote PCs or other mobile
devices. And perhaps most importantly, ease of communication will increase
between stores, allowing team members to work seamlessly with colleagues at
other locations while assisting customers.
"We always aim to help customers at every touchpoint, from entering the store
to finalizing a transaction. Office 365 will be a big driver in supporting
that pursuit," Blum said.
Microsoft's Tracy Issel, general manager for Worldwide Retail and Enterprise
Solutions said, "We're excited jcpenney employees will be able to utilize
technology such as Office 365, which is custom tailored to fit their needs.
Better yet, I can't wait for ordinary customers to experience the benefit of
this newly connected shopping environment for themselves."
To try Office 365 for yourself, visit
information about how organizations are turning to Microsoft technology is
available on the Microsoft Customer Spotlight newsroom.
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in
software, services and solutions that help people and businesses realize their
SOURCE Microsoft Corp.
Contact: Rapid Response Team, Waggener Edstrom Worldwide, +1-503-443-7070,
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