Arise Awarded Inbound Sales Contract by Direct Energy

  Arise Awarded Inbound Sales Contract by Direct Energy

Direct Energy Selects Arise to Deliver Inbound Sales for Residential Customers
                                 in 12 States

Business Wire

MIRAMAR, Fla. -- January 10, 2013

Arise Virtual Solutions Inc., the leading global provider of virtual business
process outsourcing (BPO) and crowdsourcing solutions, announced today that
Direct Energy, one of North America’s largest competitive energy and
energy-related services providers, selected Arise to help deliver strong
inbound sales results for residential customers. Arise will be selling a
variety of products and services to current and prospective Direct Energy

“Direct Energy continues to invest for growth across the industry, and
providing the best products to market and a strong customer experience is a
critical aspect of our growth strategy,” said Jack Meek, Senior Director
Telesales, Direct Energy. “We selected Arise as a key partner because it
provides us the ability to utilize small businesses and their highly skilled
sales experts with deep product and utilities sales knowledge. Together, we
can deliver on our promise to bring the best energy products to our customers
offering a better customer experience, saving customers time, effort and

At Direct Energy, a family of brands work together to provide electricity,
natural gas and other energy services to more than 13 million residential
homes and business across North America. The energy provider awarded Arise
with a multi-year contract to use virtual BPO and crowdsourcing solutions to
leverage small businesses and their sales professionals who are highly skilled
and experienced in the energy industry.

“Direct Energy represents the next generation of energy and energy-related
services, and we are pleased to be selected by an industry leader,” said Dan
Kusel, Vice President and General Manager at Arise Virtual Solutions. “Arise
will help Direct Energy offer a better customer experience, become more
flexible to meet unexpected spikes in volume, and drive greater sales at a
lower cost. We look forward to working with Direct Energy to bring to market
in the most efficient and effective way.”

About Arise Virtual Solutions Inc.:

Arise Virtual Solutions Inc. is the world’s leading provider of virtual
business process outsourcing and crowdsourcing solutions for brands seeking to
improve their customer experience and results. Arise customizes and delivers
high quality voice, e-mail, chat, and mobile customer service solutions
through its network of thousands of small businesses in the United States,
Canada, the United Kingdom and Ireland.

No other company better understands how to bring the virtual BPO and
crowdsourcing model to life for premium brands. To learn more about “No
Boundaries, Better Results” and how Arise Virtual Solutions can help you,
please visit

About Direct Energy:

Direct Energy is one of North America's largest energy and energy-related
services providers with more than 6 million residential and commercial
customer relationships. Direct Energy provides customers with choice and
support in managing their energy costs through a portfolio of innovative
products and services. A subsidiary of Centrica plc, one of the world's
leading integrated energy companies, Direct Energy operates in 46 U.S. states
plus the District of Columbia and 10 provinces in Canada.

For more information about Direct Energy, please go to


Arise Virtual Solutions Inc.
Peter Hargittay, 954-392-2774
VP, Marketing & Sales Operations
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