ComEd Honored With Industry Awards for Outstanding Emergency Response
Utility recognized for local and national storm restoration efforts
CHICAGO, Jan. 10, 2013
CHICAGO, Jan. 10, 2013 /PRNewswire/ -- The Edison Electric Institute (EEI)
honored ComEd with two Emergency Response Awards for 2012. ComEd received
EEI's Emergency Recovery Award for power restoration efforts after a
significant storm that hit northern Illinois on July 1, 2012, knocking out
power to more than 375,000 customers. Additionally, ComEd received an
Emergency Assistance Award for its support of East Coast utilities restoring
power after Hurricane Sandy.
"We'd like to thank EEI for recognizing our restoration efforts locally for
our customers and nationally for those in need on the East Coast as a result
of Hurricane Sandy," said Anne Pramaggiore, president and CEO of ComEd. "This
award is a testament to the dedication of our employees to improve our
processes and safely and quickly restore power to customers, wherever they may
be. I am grateful for their hard work."
Following devastating storms in 2011, ComEd assembled a task force to assess
every aspect of its storm response process and benchmark against other
utilities and industry best practices. As a result, ComEd put in place more
than 60 storm response process improvements, which cut restoration times by
more than 15 percent during this past summer's storms. Increasing first
responders, using satellite technology and smart boards to more efficiently
deploy and track response teams, deployment of a Mobile Operating Center that
brings response teams to the hardest-hit areas, and embedding response
planners within municipalities to more quickly identify and restore service to
critical infrastructure are some of the changes that improved ComEd's storm
In addition, ComEd provided customers with new capabilities to report outages
and receive outage status via two-way text messaging, a mobile app and a
dynamic outage map on ComEd.com. ComEd also became the first in its industry
to provide customers the ability to report an outage on Facebook.
In October 2012, ComEd sent more than 1,000 employees and contractors to
assist its sister utilities, PECO in Philadelphia and BGE in Baltimore, with
their restoration efforts following the devastation of Hurricane Sandy. Crews
from ComEd worked for three weeks in four states in difficult and dangerous
conditions to help local utilities restore power to more than 9 million
residents affected by the storm.
"This past year brought many unique challenges and I am proud of the way ComEd
employees answered the call," said Terence R. Donnelly, executive vice
president and chief operating officer for ComEd. "We saw great innovation from
all areas of our company that translated into improved restoration efforts."
ComEd was honored previously by EEI for both emergency recovery and
assistance. The utility received the Emergency Recovery Award in 2007 and 2008
and the Emergency Assistance Award in 2011 for restoration assistance after
"ComEd was faced with major restoration efforts locally following the July 1
storm and in assistance following Hurricane Sandy," said EEI President Tom
Kuhn. "Getting the lights back on quickly and safely is never easy following
these natural disasters. It takes strong commitment, advanced planning, and
great execution. ComEd responded with all three. They're a great example for
the nation's electric power industry. I congratulate them."
The Emergency Recovery and Emergency Assistance Awards are presented annually
by EEI and recognize exceptional efforts in restoring electric service that
has been disrupted by severe weather or other natural events. A panel of
judges chose the recipients following an international nomination process. EEI
is the association of United States investor-owned electric utilities and
industry affiliates and associates worldwide. Its U.S. members serve about 70
percent of the nation's electrical consumers.
Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon
Corporation (NYSE: EXC), the nation's leading competitive energy provider,
with approximately 6.6 million customers. ComEd provides service to
approximately 3.8 million customers across northern Illinois, or 70 percent of
the state's population.
Contact: ComEd Media Relations, +1-312-394-3500
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