TeleTech to Expand Its Technology-Based Offerings Through the Acquisition of Technology Solutions Group

  TeleTech to Expand Its Technology-Based Offerings Through the Acquisition of
  Technology Solutions Group

               Expected to be Immediately Accretive to Earnings

Business Wire

ENGLEWOOD, Colo. -- January 10, 2013

TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, announced the acquisition of
Technology Solutions Group, Inc. (TSG), a provider of customer-focused
communication solutions.

Founded in 1999, TSG designs, delivers and manages world-class communication
solutions for both large enterprises and small and medium businesses across
numerous industries, with a strong presence in the healthcare vertical.

TSG brings deep expertise in consulting and systems integration along with the
ongoing management of large, complex, multi-channel data, telephony and
converged IP-based environments. TSG’s offerings span enterprise mobility,
customer self-service and customer management environments enabling companies
to accelerate growth and benefit from more satisfied customers, more
intelligent processes and a more engaged and productive workforce.

“Our clients are increasingly seeking a partner that can design and deliver a
holistic, customer-focused communication solution that ensures their customers
have the best experience regardless of the device, location or media they
choose,” said Ken Tuchman, TeleTech chairman and chief executive officer. “The
TSG acquisition will further strengthen our technology-driven revenue in the
large enterprise market while also expanding our reach into small and medium
businesses to further leverage our marketing services and cloud-based
solutions.”

As with previous acquisitions, TeleTech plans to fully leverage the sales
opportunities within its expanded client base and believes it will be a strong
contributor to future growth.

The acquisition closed on December 31, 2012 and is expected to be immediately
accretive to TeleTech’s earnings.

ABOUT TECHNOLOGY SOLUTIONS GROUP

Technology Solutions Group delivers world-class customer-focused communication
solutions. TSG brings deep expertise in consulting and systems integration
along with the ongoing management of large, complex, multi-channel data,
telephony and converged IP-based environments that include both cloud- and
premise-based operations.

TSG’s offerings enable companies to accelerate growth and benefit from more
satisfied customers, more intelligent processes and a more engaged and
productive workforce with solutions that span enterprise mobility, customer
self-service and customer management environments. For additional information,
please visit www.4tsg.com.

ABOUT TELETECH

For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value through
the delivery of superior customer experiences across the customer lifecycle.
As the go-to partner for the Global 1000, the TeleTech group of companies
delivers technology-enabled solutions that maximize revenue, transform
customer experiences and optimize business processes. From strategic
consulting to operational execution, our more than 39,000 employees drive
success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the Company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit
www.teletech.com.

FORWARD-LOOKING STATEMENTS

Statements in this press release that relate to future results and events
(including statements about future financial and operating performance) are
forward-looking statements based on TeleTech's current expectations. Actual
results and events in future periods could differ materially from those
projected in these forward-looking statements because of a number of risks and
uncertainties including: achieving estimated revenue from new, renewed and
expanded client business as volumes may not materialize as forecasted,
especially due to the global economic slowdown; the ability to close and ramp
new business opportunities that are currently being pursued or that are in the
final stages with existing and/or potential clients; our ability to execute
our growth plans, including the successful integration of acquired companies
and the sales of new products; the possibility of lower revenue or price
pressure from our clients experiencing a business downturn or merger in their
business; greater than anticipated competition in the customer management
industry, causing adverse pricing and more stringent contractual terms; risks
associated with losing or not renewing client relationships, particularly
large client agreements, or early termination of a client agreement; the risk
of losing clients due to consolidation in the industries we serve; consumers’
concerns or adverse publicity regarding our clients’ products; our ability to
find cost-effective locations, obtain favorable lease terms and build or
retrofit facilities in a timely and economic manner; risks associated with
business interruption due to weather, fires, pandemic, or terrorist-related
events; risks associated with attracting and retaining cost-effective labor at
our delivery centers; the possibility of asset impairments and restructuring
charges; risks associated with changes in foreign currency exchange rates;
economic or political changes affecting the countries in which we operate;
changes in accounting policies and practices promulgated by standard setting
bodies; and new legislation or government regulation that adversely impacts
our tax obligations, health care costs or the customer management industry. A
detailed discussion of these and other risk factors that could affect our
results is included in TeleTech's SEC filings, including our Annual Report on
Form 10-K for the year ended December 31, 2011. The Company’s filings with the
Securities and Exchange Commission are available in the “Investors” section of
TeleTech’s website, which is located at www.teletech.com. All information in
this release is as of January 10, 2013. The Company undertakes no duty to
update any forward-looking statement to conform the statement to actual
results or changes in the Company’s expectations.

Contact:

TeleTech Holdings, Inc.
Investors:
Karen Breen, 303-397-8592
or
Media:
Jeanna Blatt, 303-397-8507
 
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