T-Mobile Austria to Deploy Interactive Intelligence’s Cloud-based Contact
T-Mobile to move its technology and customer service functions to the cloud
INDIANAPOLIS & FRANKFURT, Germany -- January 10, 2013
T-Mobile Austria, a subsidiary of Deutsche Telekom, has chosen Interactive
Intelligence Group Inc.’s (Nasdaq: ININ) contact center solution to support
its 500 agents across two sites.
The Interactive Intelligence Customer Interaction Center ^ ® (CIC) IP
communications software suite was selected for its flexibility, the
availability of European data centers for a cloud deployment option, and
proven track record backed by more than 5,000 customers worldwide.
T-Mobile sees its customers benefiting from increased efficiencies and
state-of-the-art technology, which are critical to the success of its service
channels and outsourced call center partners.
CIC will help support T-Mobile’s recently re-launched “European Routing
Platform Customer Service” (ERPCS) project, which was designed to boost
flexibility, integrate outbound campaigns, cut costs, and add non-voice
“We have very high standards and Interactive Intelligence has been diligent in
sticking to all of them,” said Werner Weiss, T-Mobile’s project manager.
“CIC’s flexibility, cloud deployment option, and value for the money were key
in winning us over. However, the deciding factors were our very positive
impressions based on customer reference site visits, and Interactive’s
exemplary approach to project planning.”
The CIC deployment is expected to go live in the summer of 2013. Work between
all project stakeholders, experts from the various fields, and the project
teams from T-Mobile and Interactive has begun. The teams have been working
together to detail requirements and implement them. The first training session
with Interactive and T-Mobile specialists has already taken place.
T-Mobile Austriahas 4,076million customers and is the second biggest mobile
operator in Austria. The company is known for driving innovation in the telco
business. Both brands "T-Mobile"and "tele.ring"address two different target
groups. T-Mobile lives by the slogan"Life is for sharing"andoffers
innovation in regards tosmartphones,servicesandapplications.The brand
tele.ringis the successful “value for price” leader in the Austrian
telecommunications market. In2011T-Mobile investedover € 100million in the
network with a specific focus on the roll out ofHSPA+andthe next
In2011the company received an award for the most attractive employer in
Austria byAon Hewitt.T-Mobile's headquarters, the T-Center, are based in
Vienna on the Rennweg near the"Südost-Tangente." In addition to46
T-Mobileshops,T-Mobile has sales offices inSalzburg, Innsbruck, Grazand
T-Mobile Austria is a subsidiary of Deutsche TelekomAG and hence, belongs to
one of the world's leading companies in telecommunications.The company’s
international outlook allows T-Mobile customers to benefit from a wide range
of products and services, both at home and abroad.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of
contact center automation, unified communications, and business process
automation software and services. The company’s unified IP business
communications solutions, which can be deployed on-premises or via the cloud,
are ideal for industries such as financial services, insurance, outsourcers,
collections, and utilities. Interactive Intelligence was founded in 1994 and
has more than 5,000 customers worldwide. The company is among Forbes
Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012
Top 500 Global Software and Service Providers. It employs approximately 1,400
people and is headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or
firstname.lastname@example.org; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a
number of risks and uncertainties. Factors that could cause actual results to
differ materially are described in the company's SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE,
its associated LOGO and numerous other marks. All other trademarks mentioned
in this document are the property of their respective owners.
Christine Holley, Senior Director of Market Communications, +1 317-715-8220
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