Direct Energy Expands, Creates Jobs In Arizona

                Direct Energy Expands, Creates Jobs In Arizona

Company to Hire 250 to 300 People for New Call Center

PR Newswire

PHOENIX, Jan. 9, 2013

PHOENIX, Jan. 9, 2013 /PRNewswire/ --Direct Energy, one of North America's
largest energy services providers, is expanding the company's footprint in
Arizona with a new, comprehensive call center, whichwill play an important
role in the company's growth. Direct Energy already has a thriving call center
in Phoenix employing 150 people. With the new call center to be located in
Tempe, Direct Energy will expand its Phoenix regional base and employ an
additional 250 to 300 people, creating new jobs in the Greater Phoenix region.


"Our existing Phoenix call center has been successful for Direct Energy and is
bursting at the seams," said Eddy Collier, president, Direct Energy Services.
"Our new call center is being expanded to cover call taking for our very large
Residential Energy business, allowing us to offer a wide range of products and
services in one location for the benefit of our customers."

Direct Energy continues to pursue an aggressive organic and acquisitive growth
strategy in North America and position itself to meet all the energy needs of
services, business, and residential consumers.

"The new call center shows Direct Energy's commitment to harnessing our energy
expertise to make a difference in Arizona among the community, the people we
serve, and our employees while also intending to grow our business and
footprint in the state through enhanced retail market competition," said
Steven Murray, president, Direct Energy Residential.

Direct Energy worked with the Arizona Commerce Authority and the Greater
Phoenix Economic Council to understand the positive business value and the
qualified and educated workforce that the Greater Phoenix region offers. The
new call center is expected to provide a $7 million capital investment to the

"Direct Energy's expansion in Arizona speaks to the state's advantageous
business operating environment and national competitiveness," said Sandra
Watson, President and CEO, Arizona Commerce Authority. "We look forward to
continuing our strong working relationship with Direct Energy, assisting the
company as it increases its operations, invests capital in our state, and
creates hundreds of jobs for Arizonans."

"As a community, we've worked hard to improve the region's competitiveness and
spur job creation," said Jim Lundy, Chairman of GPEC's Board of Directors and
CEO of Alliance Bank of Arizona. "Direct Energy's investment in Greater
Phoenix is testament to our success as we've built a robust business landscape
and a strong, capable workforce – both of which were a major factor in the
company's choice of Tempe over other competitive markets like Dallas and

"We are thankful that Direct Energy has selected Tempe as the place to expand
its customer care center," Tempe Mayor Mark Mitchell said. "In addition to
bringing hundreds of new jobs and opportunity to our city, Direct Energy has a
proven track record of community support in the region."

Direct Energy will move into the new facility in February. The company expects
the call center to be fully functional by the end of the first quarter of

Applicants are already being hired for the new positions. Potential applicants
can find open positions, job descriptions, and apply online at Direct Energy will also be attending the National
Career Fair in Phoenix on Monday, January 21, 2013 looking for qualified
applicants. The career fair will be held at the Phoenix Airport Marriott at
1101 North 44^th Street from 11 a.m. – 2 p.m.

About Direct Energy

Direct Energy is one of North America's largest energy and energy-related
services providers with more than 6 million residential and commercial
customer relationships. Through its Direct Energy, CPL Retail Energy and WTU
Retail Energy brands, the company is the third-largest retail electricity
provider in Texas. It owns three power generation facilities and a series of
energy-related services companies. Direct Energy provides customers with
choice and support in managing their energy costs through a portfolio of
innovative products and services. A subsidiary of Centrica plc (LSE:CNA), one
of the world's leading integrated energy companies, Direct Energy operates in
46 states and 10 provinces in Canada. To learn more about Direct Energy, visit

About the Arizona Commerce Authority

The Arizona Commerce Authority (ACA) is the state's aggressive, premier
economic development agency tasked with improving Arizona's overall economy
through thecreation of quality jobs. The ACA focuses on the attraction of
valuable business to Arizona, the expansion of existing business and the
creation of new business. Targetindustries include aerospace and defense,
semiconductors, bioscience, optics and renewable energy. Visit
for more.

About the Greater Phoenix Economic Council (GPEC)

A true public/private partnership, GPEC is the regional economic development
organization for the Greater Phoenix metro area in Arizona – the number two
market for solar in the United States. GPEC also was recently ranked one of
the top economic development groups in the country. Working with its 20 member
communities, Maricopa County and more than 150 private investors, GPEC
attracts quality businesses to this dynamic region. By creating a
high-performance economy through capital investments and jobs, Greater Phoenix
companies enjoy a business climate where they can compete and thrive in
today's global economy. Since 1989, GPEC has worked to achieve an economically
sound and sustainable region. For more information, visit

SOURCE Direct Energy

Contact: Micah Hirschfield, Direct Energy, +1-281-908-6597 mobile,, or Nicole McTheny, Arizona Commerce
Authority, +1-602-845-1231 office,, or Melissa DeLaney,
Greater Phoenix Economic Council, +1-602-262-8602 office, +1-202-431-4441
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