BT Global Services Again Positioned As A Leader By Gartner In The Communications Outsourcing And Professional Services Magic

      BT Global Services Again Positioned As A Leader By Gartner In The
     Communications Outsourcing And Professional Services Magic Quadrant

Evaluation based on Completeness of Vision and Ability to Execute

PR Newswire

LONDON, Jan. 9, 2013

LONDON, Jan. 9, 2013 /PRNewswire/ --BT today announced that it has been
positioned by Gartner, Inc. in the Leaders Quadrant in the "Magic Quadrant for
Communications Outsourcing and Professional Services"[i] report for the third
consecutive year.

The report by Gartner includes analysis of 21 global vendors that "deliver IT
and process services in support of enterprise communications systems and
network connectivity."

The Gartner report says that "Leaders affect competitors by the choices they
make to create IT service offerings to support business goals, how they align
their messaging and personnel to industry needs, and their capability to
differentiate value, price and service levels to be first to market with
relevant products. Vendors in the Leaders quadrant are performing well today,
and maintain a stable organization with a clear vision of market direction.
Leaders are building competencies to sustain their leadership positions in the
market." Additionally, vendor and customer experience weigh heavily in the
Leaders quadrant. All these vendors have demonstrated they have significant
network management and outsourcing experience, and understand the dynamics
needed to deliver network-centric IT services successfully.

Luis Alvarez, chief executive officer BT Global Services, said: "I'm delighted
that the BT Global Services team has maintained our leadership position for
the third year running. It's fantastic to see our strategy of investment in
high growth markets as well as our solutions for industry sectors so clearly
recognized in this report and in the eyes of our customers.

"We've refreshed our whole portfolio over the last year and are pleased to see
that reflected in Gartner's analysis," continued Alvarez. "We've built on the
existing strengths of our core capabilities in BT Connect's portfolio of
global connectivity solutions and are particularly pleased about the
recognition of our capabilities in BT One's unified communications and
collaboration services, and BT Contact centre solutions.

"We believe the leadership position speaks volumes about our commitment to
continuously improve our business and the hard work of our highly skilled
global team. We know this really matters to our customers around the world."

To view the full report, please visit

About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner's research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose

About BT
BT is one of the world's leading providers of communications services and
solutions, serving customers in more than 170 countries.Its principal
activities include the provision of networked IT services globally; local,
national and international telecommunications services to its customers for
use at home, at work and on the move; broadband and internet products and
services and converged fixed/mobile products and services.BT consists
principally of four lines of business: BT Global Services, BT Retail, BT
Wholesale and Openreach.

In the year ended 31 March 2012, BT Group's revenue was £18,897m with profit
before taxation of £2,445m.

British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group
plc and encompasses virtually all businesses and assets of the BT Group.BT
Group plc is listed on stock exchanges in London and New York.

For more information, visit

[i] Gartner "Magic Quadrant for Communications Outsourcing and Professional
Services" by Eric Goodness, Christine Tenneson, 20 December 2012, G00229632


Contact: Kris Kozamchak, Head of PR and Corporate Relations U. S.,
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