Neustar Receives Exceptional Customer Satisfaction Ratings in 2012 NPAC Performance Survey

  Neustar Receives Exceptional Customer Satisfaction Ratings in 2012 NPAC
  Performance Survey

Business Wire

STERLING, Va. -- January 9, 2013

Neustar, Inc. (NYSE:NSR), the United States’ Local Number Portability
Administrator (LNPA), earned a near-perfect score in an independent customer
survey for its performance in 2012. Neustar scored 3.9 out of a possible 4.0
in overall customer focus, with an average score of 3.84 out of 4.0 across all
surveyed categories. The report measures all aspects of Neustar’s service,
including customer satisfaction, operational excellence and neutrality.

As the LNPA, Neustar operates the Number Portability Administration Center
(NPAC), the nationwide telephone number registry that enhances innovation and
competition in the U.S. telecommunications market by allowing consumers to
keep their phone numbers when choosing a new service provider. The impressive
survey results reflect the assessments of service providers across the country
of all sizes and network technologies, including fixed line, wireless and
Voice over IP (VoIP) providers.

The survey, which is conducted annually by The Management Network Group, Inc.,
offers a broad evaluation of each aspect of the LNPA’s performance. Developed
in partnership with the communications industry, the survey examines Neustar’s
responsiveness, industry expertise, neutrality in operations and innovations,
billing timeliness and accuracy, system performance, clarity and reliability
of communications, and overall attention to customer needs.

Service providers were asked to rate these components of Neustar's service on
a scale of 1 to 4, with 4 meaning "extremely satisfied" and 1 meaning
"completely dissatisfied." The 2012 average score of 3.84 means that virtually
all respondents are extremely satisfied with Neustar’s performance. In
particular, Neustar’s score of 3.9 for “overall customer focus” demonstrates
Neustar’s commitment to meeting the needs of service providers – and the
consumers they serve – at a time of extraordinary innovation in the
communications industry.

Neustar has received exceptional customer satisfaction ratings for the past 10
years. In 2011, Neustar received an average score of 3.8 out of 4.0, and it
received a higher rating in nearly every category in 2012.

“The results of these customer surveys demonstrate once again that Neustar is
a trusted and reliable partner with the communications industry, as we provide
number portability services that U.S. consumers and businesses depend on
24/7,” said Steve Edwards, Senior Vice President of Carrier Services for
Neustar. “Given how critical local number portability is to our customers’
day-to-day success, providing the highest level of service is our number one
priority. Every year, we strive to address the valuable feedback we receive
through the customer survey in order to continue investing in our operation
and satisfying our customers’ evolving needs. We are gratified that our
customers recognize the expertise, experience and hard work that ensure that
the communications industry and American consumers have the most reliable and
effective local number portability service in the world.”

Local number portability services have been an essential part of the U.S.
communications infrastructure since the beginning of Neustar’s nationwide
administration of the NPAC. Consumers have reaped significant benefits from
the competition and innovation that result from a high-performing number
portability infrastructure. The complexity of the LNP operation – and the
large number of service providers it supports – requires an administrator with
a proven track record of performance. The service provider feedback is as an
important reminder that degradations or lapses in the execution of local
number portability carry numerous risks not only to service provider
operations, but also to the consumer experience that the U.S. public has come
to expect.

About Neustar:

Neustar, Inc. is a trusted, neutral provider of real-time information and
analysis to the Internet, telecommunications, information services, financial
services, retail, media and advertising sectors. Neustar applies its advanced,
secure technologies in location, identification, and evaluation to help its
customers promote and protect their businesses. More information is available


Kim Hart, 202-533-2934
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