Gartner Places Convergys in Leaders Quadrant for Second Year in a Row - Recognized for Global Customer Management Contact BPO

  Gartner Places Convergys in Leaders Quadrant for Second Year in a Row -
  Recognized for Global Customer Management Contact BPO Sector

Business Wire

CINCINNATI -- January 9, 2013

Convergys Corporation (NYSE: CVG), the global provider of customer management
staffing solutions, today announced it has, for the second year in a row, been
positioned by Gartner in the Leaders Quadrant in the leading industry-analyst
firm’s rating of the Customer Management Contact Center sector for worldwide
business process outsourcing (BPO).

Gartner places firms in four quadrants along two axes — ability to execute and
completeness of vision. The highest evaluation — for both execution and vision
— places a firm in the Leaders Quadrant, which Gartner has placed Convergys in
for two years running.

“We’re proud to have once again been placed in Gartner’s Leaders Quadrant for
Customer Management Contact Center, BPO Worldwide,” Convergys President and
Chief Executive Officer Andrea Ayers said. “Our focus is on serving our
customers in ways that not only help them meet their current goals but place
them in a position to be able to adapt quickly to new opportunities and
challenges as they arise.”

About Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to select only
those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner’s research organization and should not be construed
as statements of fact. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of merchantability or
fitness for a particular purpose.

About Convergys

As a leader in customer management for over 30 years, Convergys is uniquely
focused on helping companies find new ways to enhance the value of their
customer relationships and deliver consistent customer experiences across all
channels and geographies. Every day, our nearly 75,000 employees help our
clients balance the demands of increasing revenue, improving customer
satisfaction, and reducing overall cost using an optimal mix of agent,
technology, and analytics  solutions. Our actionable insight stems from
handling billions of customer interactions annually for our clients. Visit
www.convergys.com to learn more.

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(Convergys and the Convergys logo are registered trademarks of Convergys
Corporation.)

Contact:

Convergys
Jackie McKenna, 513-723-3657
Public Affairs
jackie.mckenna@convergys.com
or
Fleishman-Hillard
Terry Banks, 202-828-9710
Media Relations Support
bankst@fleishman.com
 
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