TeleTech Selected by the Leading Weight Management Services Company to Bring
Technology and Service Innovation to Their Customer Experience
DENVER -- January 9, 2013
TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading global provider of
technology-enabled customer experience solutions, announced today it has been
selected by the leader in weight management services to help build deeper
engagement with their customers by integrating innovative technology and
services into their care program.
For decades, this new client has been the go-to partner for millions of
Americans who wanted to manage their weight and health. The company recognized
that their outdated capabilities were limiting their ability to fully engage
and support their customers, so they sought a partner who could deliver the
convenience of technology with the personal encouragement and support of a
TeleTech was awarded a multi-year contract to architect and deliver an
integrated solution that combines the best technology with personalized
service. TeleTech’s cloud-based multi-channel capabilities will enable weight
loss customers to reach out for help when and where they need it. In addition,
as a strategic business partner, TeleTech will deploy a new knowledge center
to provide a social forum for weight loss customers to share experiences,
learn from each other and discover additional details from customer service
“TeleTech is excited to work with a company that is so well known for their
commitments to helping people achieve their personal health goals,” said Judi
Hand, chief sales officer of TeleTech. “We are especially proud of this
relationship because it is rooted in a mutual commitment to the customer
experience – shared by our client and ourselves. With this new partnership in
place, our client hopes to expand its service offerings to a broader client
base, ultimately making a positive impact on weight control and overall
As New Year’s resolutions and weight loss goals become top of mind for many
Americans, the client will be kicking off a new marketing campaign in January
with its celebrity spokespeople. To support this effort, TeleTech@Home agents
will be utilized during these peak seasonal months.
For 30 years, TeleTech and its subsidiaries have helped the world’s most
successful companies design, enable, manage and grow customer value through
the delivery of superior customer experiences across the customer lifecycle.
As the go-to partner for the Global 1000, the TeleTech group of companies
delivers technology-enabled solutions that maximize revenue, transform
customer experiences and optimize business processes. From strategic
consulting to operational execution, our more than 41,000 employees drive
success for clients in the communications and media, financial services,
government, healthcare, technology, transportation and retail industries.
Through the TeleTech Community Foundation, the company leverages its
innovative leadership to ensure that students in underserved communities
around the globe have access to the tools and support they need to maximize
their educational outcomes. For additional information, please visit
TeleTech Holdings, Inc.
Karen Breen, 303-397-8592
Jeanna Blatt, 303-397-8507
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