American Airlines Thanks Craig Kreeger For His Service, Appoints Jon Snook Senior Vice President - Customer Service

  American Airlines Thanks Craig Kreeger For His Service, Appoints Jon Snook
                   Senior Vice President - Customer Service

PR Newswire

FORT WORTH, Texas, Jan. 8, 2013

FORT WORTH, Texas, Jan. 8, 2013 /PRNewswire/ --American Airlines thanks Craig
S. Kreeger, for his more than 25 years of service to the company while
announcing that Jonathan D. Snook, American's Vice President – Operations
Planning and Performance, will assume Kreeger's role as Senior Vice President
– Customer Service, managing all aspects of the customer experience – from
reservations and airport operations to inflight service and baggage handling.

"Craig has always been a driving force at American – bringing innovation and
transformation to so many parts of our airline for more than 25 years," said
Tom Horton, American's Chairman and Chief Executive Officer. "Most recently,
Craig aligned and consolidated a global team focused on improving the customer
experience throughout all areas of travel. On behalf of the people of
American, I thank Craig for his vision and dedication, and wish him the best
as he returns to London to become Chief Executive at Virgin Atlantic."

Jon Snook replaces Kreeger as American's Senior Vice President – Customer
Service. Snook is a native of Manchester, England where he began his career at
American as an airport agent, progressing quickly into a variety of leadership
roles in international and domestic airport operations, Reservations, Sales,
and International Planning. He also served as Senior Vice President – Customer
Service for American Eagle between 2004 and 2010. For the past three years,
Snook has served as American's Vice President – Operations Planning and
Performance.

"Jon is a steadfast advocate for our customers and our people, and he has
helped improve the company's operational performance and dependability to some
of the best levels in years," said Horton. "Equally important, Jon embodies
the people leadership and collaboration skills consistent with the new
American. I look forward to seeing Jon take our company to new heights by
finding fresh and innovative ways to put our customers at the center of all
that we do every day."

In his role as Vice President – Operations Planning and Performance, Snook had
responsibility for the airline's System Operations Control (SOC) Center, as
well as crew scheduling, airline dependability and operations engineering. The
SOC is known as the central nerve center of American's flight activities
throughout the world – monitoring and directing the operations of the
airline's 2,500 daily departures. Click here to read a full biography on Jon
Snook.

About American Airlines
American Airlines, American Eagle^® and the AmericanConnection^® carrier serve
260 airports in more than 50 countries and territories with, on average, more
than 3,500 daily flights. The combined network fleet numbers nearly 900
aircraft. American's award-winning website, AA.com^®, provides users with easy
access to check and book fares, plus personalized news, information and travel
offers. American Airlines is a founding member of the oneworld^® alliance,
which brings together some of the best and biggest names in the airline
business, enabling them to offer their customers more services and benefits
than any airline can provide on its own. Together, its members and
members-elect serve more than 900 destinations with more than 9,000 daily
flights to 150 countries and territories. American Airlines, Inc. and American
Eagle Airlines, Inc. are subsidiaries of AMR Corporation. AmericanAirlines,
American Eagle, AmericanConnection, AA.com, and AAdvantage are trademarks of
American Airlines, Inc. AMR Corporation common stock trades under the symbol
"AAMRQ" on the OTCQB marketplace, operated by OTC Markets Group.

Current AMR Corp. news releases can be accessed at http://www.aa.com

SOURCE American Airlines

Website: http://www.aa.com
Contact: Stacey Frantz, Media Relations, +1-817-967-1577,
mediarelations@aa.com
 
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