Coastal.com Receives STELLAService Elite Seal for Outstanding Customer Service

  Coastal.com Receives STELLAService Elite Seal for Outstanding Customer
  Service

Business Wire

VANCOUVER, Canada -- January 2, 2013

Coastal.com, the planet’s biggest online eyewear company, has recently
received the STELLAService elite seal for their excellence in outstanding
customer service. STELLAService is dedicated to helping the consumer make more
informed online shopping decisions and is the first and only independent
agency to provide such customer service awards to online retailers. The
STELLAService elite rated stores are rare, and with this seal Coastal.com
joins the ranks of companies like Zappos.com, 1800Flowers.com, and
Burberry.com.

“Receiving the STELLAService rating is quite a badge of honor for our
company,” commented Roger Hardy, Coastal.com’s Founder and CEO. “As a company,
it is our mission to give each and every customer the best all-around shopping
experience when buying their eyewear. We take pride in putting the customers’
needs first during every step of the ordering process as we are all consumers
and know how we want to be treated when making important purchases.”

Coastal.com has been disrupting the eyewear industry since 2000 and has since
become the leader in the online eyewear category. Today, Coastal.com’s
customer-driven focus is tangible through the company’s “First Pair Free”
program, which allows every new customer to order their first pair of
prescription glasses for free. In addition, Coastal.com staff members are
encouraged to do whatever it takes to ensure its customers have an easy and
stress-free site experience, whether assisting them through Live chat, social
channels or on the phone. And the company’s commitment to service doesn’t end
with the sale—customers also enjoy 366-day returns—because sometimes a year
just isn’t enough.

“Being part of the STELLAService elite shows the world that Coastal.com is
committed to providing an excellent experience for every customer, every
time,” said Aaron Magness, Vice President of Marketing at Coastal.com. “As we
continue to disrupt an established industry, outstanding customer service is
one of the many ways we are able to show our customers we value them and want
to build relationships that last a lifetime.”

About Coastal.com:

Coastal.com (www.coastal.com) is the planet’s biggest online eyewear company.
Coastal empowers customers to easily browse, try on and buy eyewear—saving
time, money and sanity. At Coastal, we believe you will be so blown away by
the Coastal experience and become a customer for life that your first pair of
glasses is free. With every pair purchased, Coastal donates a pair to someone
in need through its Change the View project. Founded in 2000, Coastal designs,
produces and distributes the largest selection of eyeglasses and contact
lenses on the Internet, including a unique combination of designer eyeglasses,
contact lenses, sunglasses, and vision care accessories. Coastal services
customers in more than 150 countries through the Coastal Contactsfamily of
websites including: Coastal.com, ClearlyContacts.ca, Lensway.com,
Lensway.co.uk, Lensway.se, ClearlyContacts.com.au, ClearlyContacts.co.nz,
Contactsan.com, and Coastallens.com.

Contact:

Kel & Partners
Diane Coffey, 617-904-9393 ext.117
Cell: 508-259-9584
diane@kelandpartners.com
 
Press spacebar to pause and continue. Press esc to stop.