Coastal.com Receives STELLAService Elite Seal for Outstanding Customer Service Business Wire VANCOUVER, Canada -- January 2, 2013 Coastal.com, the planet’s biggest online eyewear company, has recently received the STELLAService elite seal for their excellence in outstanding customer service. STELLAService is dedicated to helping the consumer make more informed online shopping decisions and is the first and only independent agency to provide such customer service awards to online retailers. The STELLAService elite rated stores are rare, and with this seal Coastal.com joins the ranks of companies like Zappos.com, 1800Flowers.com, and Burberry.com. “Receiving the STELLAService rating is quite a badge of honor for our company,” commented Roger Hardy, Coastal.com’s Founder and CEO. “As a company, it is our mission to give each and every customer the best all-around shopping experience when buying their eyewear. We take pride in putting the customers’ needs first during every step of the ordering process as we are all consumers and know how we want to be treated when making important purchases.” Coastal.com has been disrupting the eyewear industry since 2000 and has since become the leader in the online eyewear category. Today, Coastal.com’s customer-driven focus is tangible through the company’s “First Pair Free” program, which allows every new customer to order their first pair of prescription glasses for free. In addition, Coastal.com staff members are encouraged to do whatever it takes to ensure its customers have an easy and stress-free site experience, whether assisting them through Live chat, social channels or on the phone. And the company’s commitment to service doesn’t end with the sale—customers also enjoy 366-day returns—because sometimes a year just isn’t enough. “Being part of the STELLAService elite shows the world that Coastal.com is committed to providing an excellent experience for every customer, every time,” said Aaron Magness, Vice President of Marketing at Coastal.com. “As we continue to disrupt an established industry, outstanding customer service is one of the many ways we are able to show our customers we value them and want to build relationships that last a lifetime.” About Coastal.com: Coastal.com (www.coastal.com) is the planet’s biggest online eyewear company. Coastal empowers customers to easily browse, try on and buy eyewear—saving time, money and sanity. At Coastal, we believe you will be so blown away by the Coastal experience and become a customer for life that your first pair of glasses is free. With every pair purchased, Coastal donates a pair to someone in need through its Change the View project. Founded in 2000, Coastal designs, produces and distributes the largest selection of eyeglasses and contact lenses on the Internet, including a unique combination of designer eyeglasses, contact lenses, sunglasses, and vision care accessories. Coastal services customers in more than 150 countries through the Coastal Contactsfamily of websites including: Coastal.com, ClearlyContacts.ca, Lensway.com, Lensway.co.uk, Lensway.se, ClearlyContacts.com.au, ClearlyContacts.co.nz, Contactsan.com, and Coastallens.com. Contact: Kel & Partners Diane Coffey, 617-904-9393 ext.117 Cell: 508-259-9584 email@example.com
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Coastal.com Receives STELLAService Elite Seal for Outstanding Customer Service
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