Holiday Season Wraps up as Gifts Get “Returned to Sender” Via FedEx

  Holiday Season Wraps up as Gifts Get “Returned to Sender” Via FedEx

 National Survey Shows Holiday Shoppers Eager to Return Unwanted Gifts Prefer
                        Shipping over In-Store Returns

Business Wire

MEMPHIS, Tenn. -- December 26, 2012

According to a holiday survey commissioned by FedEx (NYSE: FDX), more than a
third of Americans will return gifts after the holidays. To take the headache
out of the process, consumers are increasingly choosing to ship gifts back
instead of dealing with the crowds at the mall.

According to a holiday survey commissioned by FedEx, more than a third of
Americans will return gift ...

According to a holiday survey commissioned by FedEx, more than a third of
Americans will return gifts after the holidays. A December 2012 survey of more
than 1,000 U.S. residents found that while 36 percent expect to return gifts
this season, more than half (57 percent) prefer to do so by shipping them back
to the retailer, a continuation of the online shopping trend that drove
record-breaking volume in the FedEx Ground network between Thanksgiving and
Christmas 2012. (Photo: Business Wire)

A December 2012 survey of more than 1,000 U.S. residents found that while 36
percent expect to return gifts this season, more than half (57 percent) prefer
to do so by shipping them back to the retailer, a continuation of the online
shopping trend that drove record-breaking volume in the FedEx Ground network
between Thanksgiving and Christmas 2012. FedEx sees the signs of that
continuing preference in the days following Christmas, as returns to online
retailers sent via the FedEx Ground network surge more than 25 percent.

“Americans are increasingly streamlining their seasonal checklists thanks to
the convenience of online shopping, a pattern that is now extending to the
post-Christmas tradition of holiday returns,” said T. Michael Glenn, executive
vice president of Market Development at FedEx. “By managing these returns
through FedEx, retailers can more effectively manage their inventory while
shoppers keep the hassle to a minimum.”

Simple-to-use FedEx return labels and flexible options like residential pickup
or drop-off make the return process easy for both shoppers and web-based
retailers during the holiday season and year-round. FedEx has more than 9,000
retail locations ready to handle holiday returns this year, including more
than 1,800 FedEx Office stores nationwide. FedEx Office serves as a convenient
local resource to drop-off all the holiday returns in one, quick stop.
Specially-trained team members can help customers properly pack up unwanted
gifts to ensure each arrives expertly packaged, and prices for FedEx Ground
delivery are up to 10 percent less than the competition at FedEx Office
locations.

FedEx Ground, which is faster to more locations than UPS Ground, gets returned
gifts back in the hands of the retailer swiftly, so the time between an item’s
drop-off and a replacement gift’s arrival is kept to a minimum. For web-based
retailers like Trunk Club, that turn-around time is critical.

“A seamless returns process is a feature our customers have come to expect
from us, and something we know builds loyalty today and for the future. With
the speed of FedEx Ground and simplicity of FedEx return labels, we can
delight our customers while maximizing the value of our inventory,” said Kevin
Price, vice president of finance for Trunk Club.

Reinforcing what retailers like Trunk Club already know, more than two-fifths
of online shoppers (43 percent) report being more likely to purchase something
online when free return shipping is available. Other notable findings from the
FedEx Holiday Returns Survey include:

  *The worst gift-givers are a spouse/partner (23 percent), followed closely
    by mom (20 percent). (Based on the frequency respondents return gifts
    given by these people.)
  *The vast majority of those surveyed (73 percent) would rather receive a
    gift without much thought (e.g., cash or gift cards) that they can use to
    pick a gift they’ll like, than a thoughtful gift they may not like and
    will need to return.
  *Most people (81 percent) say they wouldn’t be offended if a friend or
    family member returns a gift they gave for a holiday or special occasion.
  *Clothing (45 percent) is the most often-returned gift, followed by
    electronics/gadgets and toys (both 8 percent).
  *Most gift-recipients will return unwanted items shortly after the
    holidays. Thirty-five percent will have all gifts returned before New
    Year’s, while another 55 percent say the return process will be done
    before the end of January.

For additional shipping tips and holiday information, please visit
fedex.com/holiday.

Survey Methodology

FedEx, in conjunction with Ketchum Global Research & Analytics, worked with
ORC International to conduct a telephone omnibus survey of survey of 1,010
adults (503 men and 507 women 18 years of age and older, living in the
continental United States). Interviewing was completed on December 6 – 9,
2012. The sample is weighted to represent the U.S. population using data from
the Current Population Survey (CPS) on age, gender, race, region, and
education. The margin of error is +/-3.1 percent and results are reported at
the 95 percent confidence level.

About FedEx Corp.

FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a
broad portfolio of transportation, e-commerce and business services. With
annual revenues of $43 billion, the company offers integrated business
applications through operating companies competing collectively and managed
collaboratively, under the respected FedEx brand. Consistently ranked among
the world's most admired and trusted employers, FedEx inspires its more than
300,000 team members to remain "absolutely, positively" focused on safety, the
highest ethical and professional standards and the needs of their customers
and communities. For more information, visit news.fedex.com.

Photos/Multimedia Gallery Available:
http://www.businesswire.com/multimedia/home/20121226005095/en/

Multimedia
Available:http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50516675&lang=en

Contact:

FedEx Corp.
Media Relations:
Carla Boyd, 616-608-6784
carla.boyd@fedex.com
 
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