RBC Investor Services Awarded Top Rated Status in Global Custody Survey

RBC Investor Services Awarded Top Rated Status in Global Custody Survey 
LONDON, Dec. 21, 2012 /CNW/ - RBC Investor Services has been awarded 'Top 
Rating' in Global Custodian's 2012 Global Custody Survey across four 
RBC Investor Services was rewarded with 'Top Ratings' in the 'Europe' and 
'Fund Manager' categories for the fourth consecutive year, as well as in the 
categories for 'clients less than $1 billion' for the third year and in the 
'$10 billion +' category for the second year. RBC Investor Services was also 
voted 'Best in Class' across 36 service areas in three of the categories, 
receiving more from fund managers than any other participant. 
Tony Johnson, Global Head of Sales & Distribution at RBC Investor Services, 
commented: "Our success in this year's survey is testament to the dedication 
of our staff and the strong partnerships we have developed with our clients 
around the world. We are committed to providing an exceptional client 
experience and we are delighted that this is reflected in the Global Custodian 
survey results." 
Clients commented on the quality of their service providers in the survey. 
According to one client, RBC Investor Services demonstrated "an excellent 
customer driven relationship, with support from a strong, experienced and 
knowledgeable client service team." Another respondent pointed to RBC Investor 
Services' "fantastic settlements team and tax service," while a third 
concluded "our custodian meets 100% of our needs." 
Notes to editors:
The Global Custody Survey is based on opinions and feedback from clients of 
global custodians. RBC Investor Services consistently receives Top Rated 
status in multiple categories in this benchmark industry survey. 
In order to attain a 'Top Rating' in any category, a service provider must 
secure an average weighted score superior to the average weighted score 
achieved by all providers in the survey. 'Best in Class' awards go to any 
provider that achieves an overall weighted average score that equals or 
betters the global weighted average score achieved by all providers in that 
combination of respondent and service area. 
About RBC Investor Services 
RBC Investor Services, part of Royal Bank of Canada (RY on TSX and NYSE), is a 
premier provider of investor services to asset managers, financial 
institutions and other institutional investorsworldwide. Our unique approach 
to domestic and cross-border solutions, combined with award-winning client 
service and the expertise of 5,500 professionals in 15 markets, helps our 
clients achieve their ambitions. 
RBC Investor Services ranks among the world's top 10 global custodians 
withUSD 2.9 trillion(CAD 2.8 trillion) in client assets under 
administration and is a wholly-owned subsidiary of Royal Bank of Canada, one 
of the largest and most financially sound banks in the world. 
www.rbcis.com Join our LinkedIn group Follow us on Twitter 
Asia Pacific Jason Graham +1 416 955 5800 jason.graham@rbc.com  
Europe Adam Lister +44 (0)20 7653 4978 adam.lister@rbc.com   
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CO: RBC Investor Services
ST: Ontario
-0- Dec/21/2012 16:16 GMT
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