Pegasystems to Provide Software Solution for Zurich Insurance

Pegasystems to Provide Software Solution for Zurich Insurance Group
in Switzerland 
MUNICH, GERMANY -- (Marketwire) -- 12/21/12 --  Pegasystems Inc.
(NASDAQ: PEGA), the leader in Business Process Management (BPM) and a
leading provider of Customer Relationship Management (CRM) solutions,
today announced that Zurich Insurance Group, Switzerland has chosen
its software as the platform to streamline its commercial
underwriting process in Switzerland. Zurich is a leading multi-line
insurance provider which serves customers in more than 170 countries. 
The commercial underwriting process encompasses both the broker and
agent channel, spans several products and includes new business as
well as renewal business. For Sepp Ruchti, Project Leader, Business
Transformation, Zurich Switzerland, the focus is on improving the
experience for customers. "We aim to reduce the complexity of the
work environment for our employees, which will result in us being
able to better serve our customers. Automation of this kind will help
us to become more efficient." 
"Zurich is developing the BPM solution in co-creation sessions thanks
to how Pega is designed. This approach results in a solution not only
developed together with our users but also based on their specific
needs. It has led to a very strong buy in for the solution and has
also meant that we have the benefit of real-time change management,"
Ruchti added. 
Alan Trefler, Founder & CEO, Pegasystems concludes, "Zurich has a
vision to improve service quality, which is exactly what Pega strives
to help our customers achieve with every implementation. By putting
the emphasis on customer service, Zurich will not only streamline its
processes but will also be perfectly poised to build upon this for
the future by building true customer loyalty. We at Pega are
delighted to be a part of this solution and we look forward to the
journey with Zurich in Switzerland."  
The project kicked off at the end of 2012 and the roll out will start
in 2013. 
About Pegasystems 
 Pegasystems revolutionizes how leading
organizations optimize customer experience and automate operations.
Our patented Build for Change(R) technology empowers business people
to create and evolve their critical business systems. Pegasystems is
the recognized leader in business process management and is also
ranked as a leader in customer relationship management software by
leading industry analysts. For more information, please visit us at  
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Press Contacts: 
Brian Callahan 
Pegasystems Inc. 
(617) 866-6364 
Twitter: @pega 
Christa Conte
Hotwire PR
(646) 738-8962 
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