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Saab Automobile Parts North America and General Motors Company Enter Warranty Services Agreement



Saab Automobile Parts North America and General Motors Company Enter Warranty
                              Services Agreement

- Covered owners can now take their Saab vehicles to any of the 179 SPNA
Warranty Service Providers to have warranty work performed

- Agreement commenced December 17, 2012

- Technical and Customer Assistance support will be offered to ensure Saab
expertise is available in North America

PR Newswire

DETROIT, Dec. 21, 2012

DETROIT, Dec. 21, 2012 /PRNewswire/ -- Saab Automobile Parts North America
(SPNA), the exclusive provider of Saab Genuine Parts and Accessories to the
U.S. and Canadian markets, and General Motors Company (GM) have entered into a
Warranty Services Agreement that authorizes SPNA to provide warranty
administration and related services through Saab's network of Warranty Service
Providers for model year 2009 and prior Saab vehicles still covered under the
GM limited warranty.   The agreement permits Saab owners the opportunity to
have their vehicles repaired by Saab factory trained technicians using Saab
Genuine Parts by a nationwide network of Warranty Service Providers. 

Tim Colbeck, President and CEO of Saab Automobile Parts North America, said:
"Our agreement with General Motors is an important step in supporting Saab
owners in North America and ensuring they have access to Saab Genuine Parts,
service programs and technical support for years to come."

The transition of warranty administration services from GM to SPNA commenced
on December 17, 2012.  Geographically, the agreement covers all of the United
States and Canada.  It will not affect GM's original manufacturer limited
warranty coverage.  All scheduled maintenance, roadside assistance, loaner
vehicle allowances and Certified Pre-Owned coverage remain in effect. 

Saab Warranty Service Providers will have a Saab dedicated claims processing
team and access to technical experts to assist with the timely completion of
necessary maintenance and repairs.  To ensure Saab expertise is available in
North America, the agreement calls for a Technical Assistance Center (TAC) to
be established.  The TAC line will be available to all Warranty Service
Providers requiring technical support from the SPNA team of experts.  The Saab
Warranty Services Agreement provides for the best overall customer ownership
experience.

The agreement also calls for the establishment of a North America Customer
Assistance Center (CAC).  All Saab owners will benefit from the CAC which will
be available for customer facing interactions early next year. 

In addition, SPNA will be launching their Saab Secure program in early 2013,
providing limited service support to model year '10 and '11 owners. 

Saab Automobile Parts North America commenced operations in June 2012.  The
company is headquartered in Michigan and is responsible for the warehousing,
distribution and sale of Saab Genuine Parts and Accessories for all Saab
vehicles in the United States and Canada.  The company distributes parts and
accessories from its 153,000 sq. / ft. warehouse through its nationwide
network of Official Service Centers and Warranty Service Providers.  With over
50,000 part numbers and over 70,000 parts, the company can ship over 3,000
order lines each day.

SOURCE General Motors

Contact: Saab Automobile Parts, North America, media@saabpna.com, Saab.com,
Christopher Wiseman, +1-248-285-0987, Christopher.wiseman@saabpna.com; General
Motors Company, Pamela Flores, +1-810-606-3114, Pamela.flores@gm.com
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