Good Sam Enterprises and QBE Insurance (Europe) Extend Mechanical
Breakdown Insurance Partnership Into 2017
After Another Successful Term, Development of the World's Largest RV
Repair Network and Exceptional Service, Long-Term Relationship
LINCOLNSHIRE, IL -- (Marketwire) -- 12/21/12 -- Good Sam Enterprises
announces that it has extended its partnership agreement with the QBE
Group through 2017 to provide customers with a unique RV-mechanical
breakdown insurance product. Good Sam Extended Service Plan has been
a partner with QBE since 1999, offering customers both financial
protection in the event of a mechanical breakdown or failure, as well
as expert claims administration leveraging the World's Largest RV
Repair Network. Years in the making, the new Preferred Provider
Network offers trusted partnership with Good Sam, helps match
problems to the right repair facility, accepts direct payment from
Good Sam for covered repairs, and includes facilities that stand
behind their work.
Commenting on the partnership agreement signed with QBE, Marcus
Lemonis, Chairman and CEO of Camping World and Good Sam, said, "I am
very pleased with our continued partnership with QBE Insurance, which
will provide customers with exceptional value and coverage available
in the marketplace."
"It's really the final piece of the mechanical breakdown services
package -- including Good Sam Roadside Assistance and our Extended
Service Plan -- that Good Sam Club offers, and lets us work with our
members to ensure that everything is taken care of correctly, from
the initial call to the final bill," remarked Scott Blanc, Vice
President and General Manager, regarding the Preferred Provider
Network. "We wanted to ensure, first of all, that we could direct our
members to a repair facility that was capable of taking care of their
specific issue, but secondly, that we could direct the customers to
people that we had a relationship with, that we trusted and knew
would perform the work properly and understand what they were doing."
"After positive customer feedback and reviewing customer satisfaction
levels it made sense to extend our partnership," Lemonis said of the
collaboration. "Good Sam management and Good Sam customers demand the
highest customer service levels in the industry and QBE shares a
similar philosophy and focus on quality customer service. Together we
will continue to reach 100% customer satisfaction."
Benefits of the Good Sam Extended Service Plan include full-service
claims administration, sign and drive repair, customized payment
plans, and travel reimbursement. Vehicles covered include motorized
RVs, fifth wheels, travel trailers, cars, trucks, SUVs as well as
pop-up and truck campers. Good Sam Extended Service plan customers
can also visit any Camping World SuperCenter for a free 22-point RV
The Good Sam Repair Network currently numbers more than 10,000
providers nationwide, including 1,000 preferred providers and 100
Camping World locations -- but the majority of the network's
participants also provide club members a 10% discount "whether it's
on a covered repair or not." And, all preferred providers warrant
their work for a full 90 days.
About Good Sam Enterprises
Good Sam Enterprises (GSE) and its wholly owned subsidiaries, serve
the safety, security, comfort, and convenience needs of the North
American outdoor and recreational vehicle market. The goal is simple:
GSE makes RV ownership and the RV lifestyle more enjoyable. With
various companies, brands, products and services, GSE targets almost
every aspect of this diverse and dynamic niche market.
The corporate headquarters is located in Lincolnshire, Illinois.
Subsidiary operations and divisions can be found at multiple
locations throughout the United States.
About QBE Insurance
Rated by AM Best as an "A" rated insurer, by Standard and Poor's as
A+ and by Fitch Ratings as A +, QBE is one of the premier vehicle
warranty insurers, protecting vehicles in 52 countries around the
world. QBE is a $18.3 Billion company, processing thousands of claims
and has paid out millions in claims for mechanical breakdown for Good
QBE has been very innovative and responsive to the needs of the Good
Sam members in crafting and constantly improving this unique
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