ComEd Expects to Restore Service to Most Customers by Friday Evening Following Winter Storm

ComEd Expects to Restore Service to Most Customers by Friday Evening Following
                                 Winter Storm

Remaining isolated pockets restored by Saturday

PR Newswire

CHICAGO, Dec. 21, 2012

CHICAGO, Dec. 21, 2012 /PRNewswire/ -- As the first winter storm of the season
begins to exit the Chicago area, ComEd expects to restore electric service to
the majority of customers affected by the storm late this evening with small
pockets of isolated damage being restored tomorrow. ComEd has already restored
more than 91,000 customers who experienced power outages as a result of the
snow and wind storm that struck ComEd's western region on Thursday evening.

Heavy, wet snow and high winds of up to 45 miles per hour damaged trees and
downed power lines, causing power outages in the western and southern parts of
ComEd's service territory, with the far western communities of Dixon, Freeport
and Rockford among the hardest-hit. ComEd crews are having difficulty reaching
damaged infrastructure because of extremely poor driving conditions.

"We understand the challenges our customers experience when they have a power
outage, especially during the holiday season," said Terence Donnelly,
executive vice president and chief operating officer, ComEd. "We have more
than 600 crews, from ComEd and other utilities and contractors, working around
the clock to restore service to customers as quickly and safely as possible."

Since 2011, ComEd has completed more than 500 storm-hardening projects and
made more than 60 improvements to its storm restoration process to improve
communications and customer service, including: 

  oProvided a two-way text messaging system that allows customers to report
    their outages to ComEd by text and enables the utility to text restoration
    information back to customers;
  oAdded a $1-million state-of-the-art regional mobile command center,
    equipped with the latest communications, satellite and video conferencing
    technology that can be deployed to hardest-hit areas;
  oStrengthened municipal outreach communications to work more effectively
    with local officials on several fronts, such as identifying and
    prioritizing life safety facilities for restoration and providing timely
    information about local storm restoration progress;
  oIncreased by 20 percent the number of first-responders and first-line
    supervisors available for storm field support;
  oExpanded GPS deployment across the utility's mobile dispatch fleet to
    strengthen coordination of resources;
  oIncreased capacity for handling customer calls in the customer service
  oAdded new generators to its inventory to support emergency restoration
    needs, allowing ComEd to provide power to more high-priority facilities
    while repairs are under way.

ComEd urges customers to contact the utility immediately if they are
experiencing a power outage. Customers can text OUT to 26633 (COMED) to report
their outage and receive restoration information.

ComEd also introduced a mobile app for iPhone and Android® smart phones that
gives customers the ability to report power outages and manage their accounts.
In addition, customers can report outages through the website at or
on ComEd's Facebook page at or by calling 1-800 EDISON1
(1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES

For outage updates, customers can access ComEd's mobile-enabled, interactive
outage map now available at The color-coded map allows
customers to easily find information on the location and size of outages, get
estimated power restoration times and crew locations. Information is updated
every 30 minutes. Customers also can follow us on Twitter @ComEd or on
Facebook at to stay up-to-date on the latest ComEd storm
restoration information.

Public safety is paramount during storms, and ComEd encourages the public to
remember to take the following precautions:

  oIf you encounter a downed power line, immediately call ComEd at
    1-800-EDISON1 (1-800-334-7661) or access our website at and
    report the location. Spanish-speaking customers should call 1-800-95-LUCES
  oNever approach a downed power line. Always assume a power line is
    energized and extremely dangerous.
  oCheck on elderly and other sensitive family members and neighbors to
    ensure their safety and make alternate arrangements, if necessary.

Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon
Corporation (NYSE: EXC), the nation's leading competitive energy provider,
with approximately 6.6 million customers. ComEd provides service to
approximately 3.8 million customers across northern Illinois, or 70 percent of
the state's population.


Contact: ComEd Communications, +1-312-394-3500