Direct Energy Responds to Competition Bureau Allegations

TORONTO, Dec. 20, 2012 /CNW/ - The Federal Competition Bureau has filed an 
application with the Competition Tribunal alleging "abuse of dominance" by 
Direct Energy's water heater rental business in Ontario.  Direct Energy denies 
the allegations and will vigorously defend its position before the Tribunal. 
The allegations made by the Competition Bureau question certain of Direct 
Energy's practices and procedures that are designed to inform and empower 
consumers.  Direct Energy strongly believes that all customers and homeowners 
deserve to have all of the necessary information for them to make informed and 
intelligent choices.  Such practices and procedures do not inhibit competition. 
"The water heater rental market in Ontario is highly competitive," said Len 
Diplock, Vice-President and General Manager of Rental Water Heater Services at 
Direct Energy, "Direct Energy supports a competitive marketplace and the 
benefits it brings to consumers, such as greater consumer choice, stronger 
customer service, and competitive pricing." 
Direct Energy will continue to conduct our business for the benefit of and in 
the best interest of our customers and other consumers. 
About Direct Energy 
Direct Energy is a provider of heating & cooling, plumbing and electrical 
services and a leading energy and energy-related services provider with over 
six million residential and commercial customer relationships in North 
America. Direct Energy provides customers with choice and support in managing 
their energy costs through a portfolio of innovative products and services. A 
subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated 
energy companies, Direct Energy operates in 46 U.S. states plus the District 
of Columbia and 10 provinces in Canada. To learn more about Direct Energy, 
please visit 
Jeff Lanthier, 905-943-6260 Office, 647-221-4763 Mobile, 
PRN Photo Desk, 
SOURCE: Direct Energy 
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CO: Direct Energy
ST: Ontario
-0- Dec/20/2012 19:13 GMT
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