TORONTO, Dec. 20, 2012 /CNW/ - The Federal Competition Bureau has filed an
application with the Competition Tribunal alleging "abuse of dominance" by
Direct Energy's water heater rental business in Ontario. Direct Energy denies
the allegations and will vigorously defend its position before the Tribunal.
The allegations made by the Competition Bureau question certain of Direct
Energy's practices and procedures that are designed to inform and empower
consumers. Direct Energy strongly believes that all customers and homeowners
deserve to have all of the necessary information for them to make informed and
intelligent choices. Such practices and procedures do not inhibit competition.
"The water heater rental market in Ontario is highly competitive," said Len
Diplock, Vice-President and General Manager of Rental Water Heater Services at
Direct Energy, "Direct Energy supports a competitive marketplace and the
benefits it brings to consumers, such as greater consumer choice, stronger
customer service, and competitive pricing."
Direct Energy will continue to conduct our business for the benefit of and in
the best interest of our customers and other consumers.
About Direct Energy
Direct Energy is a provider of heating & cooling, plumbing and electrical
services and a leading energy and energy-related services provider with over
six million residential and commercial customer relationships in North
America. Direct Energy provides customers with choice and support in managing
their energy costs through a portfolio of innovative products and services. A
subsidiary of Centrica plc (LSE: CNA), one of the world's leading integrated
energy companies, Direct Energy operates in 46 U.S. states plus the District
of Columbia and 10 provinces in Canada. To learn more about Direct Energy,
please visit http://www.directenergy.com
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SOURCE: Direct Energy
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CO: Direct Energy
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-0- Dec/20/2012 19:13 GMT
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