Wells Fargo Shareowner Services Wins 2012 TALON Award
Company recognized for award-winning customer service
MINNEAPOLIS -- December 20, 2012
For the eighth time in the last 10 years, Wells Fargo Shareowner Services has
won the Transfer Agent Leader Overall North America (TALON) large agent award.
The 2012 winners were selected by issuers and evaluated on a variety of
customer service functions, including call center operations, reorganizations,
knowledge and responsiveness. Leading the “Large Agent” category in 20 areas,
Wells Fargo Shareowner Services received the highest rating for overall
customer satisfaction. Issuers were polled in the annual Transfer Agent
Comparison Survey, which was released by Stockholder Consulting Services, Inc.
“The fact that Wells Fargo once again received this honor from our customers
is recognition of our steadfast commitment to provide them with the best
possible service,” said Todd May, head of Wells Fargo Shareowner Services.
To benchmark the performance of the largest agents, Stockholder Consulting
Services, in partnership with Rutgers University Graduate School of
Management, developed the methodology for conducting this survey more than 19
years ago. In 2012, more than 1,000 companies participated in the survey via
email, evaluating overall satisfaction with their transfer agents. This year’s
survey also found that industry ratings for all agents increased since 2011,
further reinforcing that service agents continue to provide high quality of
“Wells Fargo’s outstanding service continues to be well recognized in the
study. Their industry leadership over the last decade reinforces their
unparalleled client support and services,” said Amy Pitou, president and CEO
of Stockholder Consulting Services.
For more information, on Wells Fargo Shareowner Services visit
About Wells Fargo & Company
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified,
community-based financial services company with $1.4 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides
banking, insurance, investments, mortgage, and consumer and commercial finance
through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com),
and has offices in more than 35 countries to support the bank’s customers who
conduct business in the global economy. With more than 265,000 team members,
Wells Fargo serves one in three households in the United States. Wells Fargo &
Company was ranked No. 26 on Fortune’s 2012 rankings of America’s largest
corporations. Wells Fargo’s vision is to satisfy all our customers’ financial
needs and help them succeed financially.
About Stockholder Consulting Services, Inc.
Established 20 years ago, Stockholder Consulting Services, Inc. is based in
Nutley, New Jersey. The company’s goal is to provide outstanding service to
its clients in the stock transfer industry and help the industry maintain high
standards by monitoring performance based on client’s feedback. Stockholder
Consulting conducts an annual transfer agent survey - the first of its kind to
canvass the entire industry. The company also publishes an annual Directory of
Transfer Agents which covers every transfer agent registered with the SEC.
Wells Fargo & Company
Katie Ellis, 415-222-3767 (Media)
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