FirstBest Announces New Mobile App for Insurance Underwriting
FirstBest UMS Mobile 2.0 Extends Collaborative Underwriting for iPad Users on
BEDFORD, Mass., Dec. 19, 2012
BEDFORD, Mass., Dec.19, 2012 /PRNewswire/ -- FirstBest® Systems, Inc.,
provider of insurance software solutions for global insurance carriers, today
announced FirstBest UMS Mobile 2.0 for property and casualty insurance. The
native application is built directly on the Apple iOS platform and applies the
intuitive functionality of FirstBest's underwriting management system (UMS) to
benefit an insurance workforce increasingly accustomed to mobile
(Photo: http://photos.prnewswire.com/prnh/20121219/NE32600 )
Part of the modular FirstBest Front Office Suite™, the new mobile app empowers
rapid decision making from anywhere, at any time, with real-time secure data
access and transactions, using the same system to support both mobile and
desktop users. Designed for Apple iPads, the new version extends remote
capabilities to the full underwriting staff so that they can stay on top of
tasks and quickly see what's new in their book of business. Now iPad users
can rapidly review, approve/decline and comment on applications that have been
referred to them and close business whenever they're away from their desks –
in the office, on the road or at a customer site.
FirstBest built the mobile application following research that indicated 46%
of the insurance carrier users the company surveyed preferred tablets over
laptops or smartphones when working remotely. The research further showed
that 75% of respondents believed mobile capabilities would help them provide
faster responses and better serve customers. Some 83% of respondents stated
that they would use a mobile device to look up customer information from
anywhere while 62% would use it to check application status, each of which the
new application supports.
FirstBest UMS Mobile 2.0 benefits include:
oFaster Underwriting Process – Streamlines the underwriting process with
more efficient workflow optimized for mobile use, saving time for everyone
involved. Provides remote information at a glance and enables managers to
clear or reject referrals, include notes and keep applications moving for
fast response to agents. Real-time notifications let users respond or take
action ASAP from their mobile device. The mobile app enables:
oReferral review, commenting and approval
oSubmission and quote viewing
oViewing activity for the user's book of business
oNative iOS Application – Developed on the Apple iOS platform, the
"out-of-the-box" native application is easily installed on the device.
The user experience is optimized for the Apple iPad, incorporating iOS
features and gestures while providing high performance mobile access to
the same UMS information underwriters have in the office.
oUnderwriting Team Collaboration and Efficiency – Speeds processes with
more efficient task management and workflow, saving time for underwriters
and agents. Everyone on the underwriting team can gain visibility to the
book of business, see what's new on any account, view and complete open
tasks and review submissions. By simplifying access to information,
underwriters can seamlessly collaborate with each other and with agents
via multiple communication channels.
oSeamless User Experience – Integrated with the FirstBest Front Office
Suite and back-office systems to deliver a continuous user experience
across desktops and mobile devices. Leverages FirstBest secure web
services, which manage workflow and business rules, and access to carrier
systems, policy admin and enterprise content management (ECM) systems,
agency data, third-party data, and standard forms.
oSecure Access and Data – Native Apple iOS (vs. web-based) application
capabilities, with password-protected login, SSL encryption and data
stored on the server, instead of the device. The UMS Mobile app enables
secure attachment viewing, including those stored in the carrier's ECM or
document management system.
"All roads lead to empowering insurers with real-time access to underwriting
information to support the rapid pace of business. According to Novarica, 20%
of carriers have deployed mobile capabilities internally and/or externally and
40% of carriers support tablets internally. The evidence is in the news daily
– mobile can't be ignored," said John Belizaire, FirstBest Founder and CEO.
"At our Customer Summit, several customers outlined the growing mobile needs
of their workforce. At the end of the day, insurance is about people and data,
and our job is to keep them connected no matter where they are. FirstBest UMS
Mobile 2.0 represents another innovation in a long line of industry firsts for
us. We are providing the most important functionality of the FirstBest Front
Office Suite to mobile users – on the most popular mobile device – further
empowering insurers to achieve carrier of choice status in the market," he
FirstBest UMS Mobile 2.0 will be available in January, 2013. For more
information, visit www.firstbest.com/mobile.
FirstBest® Systems is the leading provider of insurance software solutions
that help global insurance companies improve underwriting profitability, scale
their business and achieve high service levels with agents, across the
enterprise. The patented and proven FirstBest Front Office Suite has processed
more than $9 billion in quotes and includes modular underwriting workstation,
mobile underwriting, agent portal, and agency upload applications. Global
companies such as XL Group plc, OneBeacon, IWIF, and Preferred Concepts, LLC.,
rely on FirstBest to improve underwriting efficiencies and quality,
institutionalize knowledge and best practices, and empower everyone in the
process to rapidly quote, collaborate, issue, and bind business on a single
real‐time platform from anywhere. To learn more, call +1-781-863-6000.
FirstBest is a registered trademark of FirstBest Systems, Inc. FirstBest UMS,
Underwriting Management System, FirstBest UMS Mobile, FirstBest Agent,
FirstBest AppReader, and FirstBest Front-Office Suite are trademarks of
FirstBest Systems, Inc. All other trademarks are property of their respective
SOURCE FirstBest Systems, Inc.
Contact: Steve Robins, FirstBest Systems, Inc., +1-781-280-6350,
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