Accenture Secures Five year HR Business Process Outsourcing Contract with Unilever

  Accenture Secures Five year HR Business Process Outsourcing Contract with

Business Wire

LONDON -- December 19, 2012

Accenture (NYSE: ACN) has won a new five-year contract with Unilever (FTSE:
ULVR) to provide human resources (HR) business process outsourcing (BPO)
services that benefit more than 130,000 Unilever employees in over 100
countries and introduce a series of service improvements focused on enhancing
the user experience. Financial terms of the contract were not disclosed.

Under the terms of the contract, Accenture will work with Unilever to continue
to improve the quality and effectiveness of its HR services. The scope of the
contract includes recruitment, reward and core HR administration, and learning
services covering content sourcing and development, program planning and
delivery, learning system hosting, payroll administration, and management and
administrative services.

As part of the renewed contract, Accenture will closely align the services it
delivers with Unilever’s Talent Agenda. With the introduction of a number of
innovations, the services Accenture provides will focus on delivering
business-relevant results in line with Unilever’s key business priorities. The
program will drive greater efficiencies and an improved user experience. The
enhanced contract will include a number of new elements.

For example, as part of a revitalized Service Performance Model, Accenture and
Unilever will go beyond traditional operational service-level agreements and
team to achieve outcomes relevant to Unilever’s business targets.

Additionally, Accenture will introduce a more proactive recruiting approach,
including the expanded use of social media. Proactive sourcing tools will
support more effective, forecasting-led recruiting methods and will result in
a broader, more appropriate candidate pool for Unilever.

Learning services will be expanded by Accenture to support Unilever’s focus on
developing future leaders and will incorporate professional skills building
modules into a refreshed learner curriculum. Through the delivery of courses
from the functional to strategic, Accenture will help develop the next
generation of talent within Unilever.

The new agreement aligns HR services with Unilever’s sustainability agenda.
For example, learning programs will make greater use of virtual instructor-led
training (VILT), while recruitment services will increase the use of
technology where possible, reducing environmental costs.

“This contract renewal represents a new milestone in Accenture’s 10-year
collaboration with Unilever, and is testament to the work that we have
delivered,” said Teo Correia, a senior managing director in Accenture’s
Consumer Goods & Services practice who leads Accenture’s work with Unilever.
“Unilever strives continually to find new ways of improving its HR function to
enhance the skills and abilities of its global workforce, and this contract is
key to achieving future success and higher performance. We look forward to
helping Unilever achieve its goals.”

Accenture will deliver the services through its Global Delivery Network, using
multiple centers across the United States, Europe, and Asia Pacific.

About Accenture

Accenture is a global management consulting, technology services and
outsourcing company, with 257,000 people serving clients in more than 120
countries.Combining unparalleled experience, comprehensive capabilities
across all industries and business functions, and extensive research on the
world’s most successful companies, Accenture collaborates with clients to help
them become high-performance businesses and governments.The company generated
net revenues of US$27.9billion for the fiscal year ended Aug. 31, 2012. Its
home page is


Matt Samuel, +44 7717 866766
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