EyeMed Vision Care Reports Strong Year-End Growth and Performance
Announces Plans to Enhance Business Model in 2013
MASON, Ohio -- December 19, 2012
EyeMed Vision Care today reported 11 percent member growth for 2012,
extending the company’s double-digit gains for the third consecutive year and
boosting total membership to more than 33 million. The company, part of
Luxottica Group S.p.A, attributed growth to increasing member and provider
satisfaction. EyeMed also announced plans to enhance its business model in
2013 to provide additional benefits to its providers and members.
“We are proud of the success we have had in 2012 and of our focused commitment
on the needs of our diverse network of providers. As a market leader and the
fastest growing managed vision care company, we work hard to listen and adapt
to the needs of providers and members,” said EyeMed President Liz
DiGiandomenico. “Our goal is to build on recent successes and further
modernize our business model to allow us to better reflect market needs,
support growth, and enhance the vision care experience for all.”
EyeMed added more than 3 million lives in 2012 by welcoming new clients and
achieving strong enrollment from existing clients, further cementing its
position as the fastest growing managed vision care company. New clients as of
January 1, 2013 will bring an additional 1.5 million lives, representing some
of the largest, most well-recognized employers in the country, including
Walgreens, Southwest Airlines and the State of Tennessee.
In addition to increasing its membership and client roster, EyeMed has made
significant strides in its commitment to driving growth for its network of
vision care providers. The company achieved a double-digit increase in member
enrollment when transitioning to EyeMed from another managed vision care
company. EyeMed also achieved 96 percent in-network utilization, and a 96
percent member satisfaction rating.
During 2012 EyeMed introduced a variety of technology improvements, making it
easier and more convenient for patients to schedule appointments with eye care
providers. EyeMed continues to invest nearly $10 million annually to drive
patient awareness and member utilization, encouraging free choice of
Business Model Designed to Drive Provider Growth
EyeMed’s updated business model, which is in early beta testing, is designed
to support provider practice growth, simplify administration and retain a wide
choice of products and labs.
The model will offer a defined national lab network, giving providers access
to a broad and diverse selection of labs across the country, and featuring
Essilor Laboratories of America. Essilor is the largest wholesale optical lab
network in the United States and highly respected in the market.
“We are pleased to be chosen by EyeMed for its evolving business model and
excited by the opportunity to serve EyeMed’s broad network of independent
providers,” said John Carrier, President and CEO, Essilor of America.
Providers will retain the choice of labs within the network, be able to change
labs at any time and will be offered an option of in-office finishing.
Providers will continue to have extensive product choice from top
manufacturers, especially among progressive lens designs.
Additionally, a number of online technology improvements are planned,
including integration of claims and ordering functions, to simplify office
management so that providers can focus on improving the experience for their
The updated business model has received significant input from the provider
community and will be pilot tested in the first quarter of 2013 with a
representative sample of more than 100 providers, covering different
geographies, practice types and practice sizes. Findings from the pilot will
be evaluated for the final model and national rollout. Full market
introduction of the updated model is contingent on completion of the testing
phase and is targeted for the third quarter of 2013.
Access to Online Appointment Scheduling
In line with current efforts to enhance the provider and patient experience,
in 2012 EyeMed added online appointment scheduling capabilities to our
Provider Locator for participating providers.A recent survey revealed that 75
percent of members want the option to schedule eye exams online. This enhanced
capability allows providers with existing schedulers to link their scheduling
tool to EyeMed’s Provider Locator. The Provider Locator is the tool used most
frequently by members as they search for in-network providers.
Providers interested in adding online scheduling are offered special pricing
from a third-party provider of interactive messaging solutions for the
healthcare industry. Access to online appointment scheduling enables members
to see when a provider is available and schedule an appointment in real-time,
eliminating the need for time-consuming phone calls. For added convenience,
the tool can be used on any compatible mobile device.
About EyeMed Vision Care
Mason, Ohio-based EyeMed Vision Care is one of the nation’s leading vision
benefits organizations, with more than 33 million funded members through 9,500
employers and health care companies across the United States. In addition,
EyeMed supports vision discount programs for some of the nation's largest
membership and managed care organizations, reaching more than 100 million
discount members. Innovation, choice, and convenience drive EyeMed's
commitment to eye health and vision wellness as it works with its plan
sponsors to incorporate vision as part of an overall health care benefits
program. EyeMed members have access to thousands of private practice and
retail-affiliated doctors nationwide.
Essilor is the leading manufacturer of optical lenses in the United States and
is the market leader in progressive, high-index and anti-reflective coated
lenses. A pioneer in the development and production of ophthalmic lenses,
Essilor employs more than 9,000 people throughout North America. Essilor
manufactures optical lenses under the Varilux®, Crizal®, Xperio®, DEFINITY®,
Thin&Lite® and other Essilor brand names. Essilor Laboratories of America
(ELOA) is the largest, and most trusted, optical lab network in the U.S. and
offers a wide choice of services and lens brands, including Essilor premium
lenses, to eye care professionals across the nation. Essilor of America, Inc.
(Essilor) is a subsidiary of Paris-based Essilor International, a publicly
held company traded on the Euronext Paris stock exchange.
Safe Harbor Statement
Certain statements in this press release may constitute “forward-looking
statements” as defined in the Private Securities Litigation Reform Act of
1995. Such statements involve risks, uncertainties and other factors that
could cause actual results to differ materially from those which are
anticipated. Such risks and uncertainties include, but are not limited to, the
ability to manage the effect of the current uncertain international economic
outlook, the ability to successfully acquire new businesses and integrate
their operations, the ability to predict future economic conditions and
changes in consumer preferences, the ability to successfully introduce and
market new products, the ability to maintain an efficient distribution
network, the ability to achieve and manage growth, the ability to negotiate
and maintain favorable license arrangements, the availability of correction
alternatives to prescription eyeglasses, fluctuations in exchange rates,
changes in local conditions, the ability to protect intellectual property, the
ability to maintain relations with those hosting our stores, computer system
problems, inventory-related risks, credit and insurance risks, changes to tax
regimes as well as other, political, economic and technological factors and
other risks and uncertainties described in our filings with the Securities and
Exchange Commission. These forward-looking statements are made as of the date
hereof, and we do not assume any obligation to update them.
EyeMed Vision Care
Nicholas Ludlum, 202-729-4116
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