Good Sam Enterprises and Allstate Roadside Services Extend Roadside
Assistance Business Relationship Into 2019
Significant Growth and Dramatically Improved Customer Service
LINCOLNSHIRE, IL -- (Marketwire) -- 12/18/12 -- Good Sam Enterprises
announces that it has extended its long-term business agreement with
Allstate Roadside Services into 2019. Good Sam Roadside Assistance
has contracted with Allstate Roadside Services to provide customers
with exceptional multi-layered roadside assistance protection by
keeping RVs and household vehicles protected in the case of roadside
breakdowns. Both companies have been committed to customer
satisfaction by dispatching the best, most efficient and professional
towing and repair companies in the U.S. and Canada to ensure that
vehicles are handled properly and safely.
Commenting on the business agreement signed with Allstate Roadside
Services, Marcus Lemonis, Chairman and CEO of Camping World and Good
Sam, said, "I am very pleased with our expanding relationship with
Allstate Roadside Services, which will provide customers with the
most comprehensive roadside service in the marketplace. Our main
focus will always be exceeding our customers' expectations and only
providing service we can confidently stand behind."
Over the past year Good Sam Roadside Assistance has improved and
greatly expanded its customer service ratings by lowering wait times,
providing continued education and training of their dispatch agents
and expanding their relationship with a network of 30,000 tow and
service providers. Good Sam Roadside also maximized the quality parts
and service of their 100-location network of Camping World Accessory
and Service Centers across the U.S. to assist their customers with
preventative maintenance tips and services thus propelling Good Sam
Roadside to be the leading RV roadside assistance product in the
"Allstate approached us regarding an extension and after receiving
positive customer feedback and an increased approval rating, it made
sense to extend our relationship," Lemonis said of the collaboration
which was first established in January 2011. "Good Sam management and
Good Sam customers demand the highest customer service levels in the
industry and Allstate shares a similar philosophy and focus on
quality customer service. Together we will continue to focus on
reaching 100% customer satisfaction."
"Our launch together was very positive, and both companies feel we
have built good momentum. Extending our relationship with Good Sam
Ventures is something which makes Allstate Roadside Services
extremely proud," said Anthony Royer, President of Allstate Roadside
Benefits of the Good Sam Roadside Assistance program include 24/7
toll-free dispatch, unlimited distance towing, dispatch of a mobile
mechanic, and roadside services such as battery jump-starts, flat
tire service and fuel and fluid delivery. Good Sam Roadside
Assistance also utilizes Caller Locator Technology to pinpoint a
member's exact location when they break down. Vehicles covered
include one RV and all your household cars, minivans, SUVs, pick-ups
trucks, motorcycles and boat trailers. Good Sam Roadside Assistance
members can also visit any Camping World SuperCenter for free
22-point unlimited RV inspections.
"We are seeing an increase in Good Sam Roadside Assistance members
utilizing their 22-point inspection at Camping World Service Centers
across the country before taking their road trips," said Brock
Whinnery, Vice President of Camping World Service & Parts.
"Preventative maintenance is key in avoiding roadside emergencies.
Blown tires, mechanical issues, are all things that can be avoided
with proper maintenance."
Good Sam Roadside Assistance Program reports that improved customer
service and various other improvements to the customer experience
have yielded 30% file size growth in the last year.
About Good Sam Enterprises, LLC
Good Sam Enterprises, LLC (GSE) and its wholly owned subsidiaries,
serve the safety, security, comfort, and convenience needs of the
North American outdoor and recreational vehicle market. The goal is
simple: GSE makes RV ownership and the RV lifestyle more enjoyable.
With various companies, brands, products and services, GSE targets
almost every aspect of this diverse and dynamic niche market.
The corporate headquarters is located in Lincolnshire, Illinois.
Subsidiary operations and divisions can be found at multiple
locations throughout the United States.
The Allstate Corporation (NYSE: ALL) is the nation's largest publicly
held personal lines insurer. Widely known through the "You're In Good
Hands With Allstate(R)" slogan, Allstate is reinventing protection
and retirement to help nearly 16 million households insure what they
have today and better prepare for tomorrow. Consumers access Allstate
insurance products (auto, home, life and retirement) and services
through Allstate agencies, independent agencies, and Allstate
exclusive financial representatives in the U.S. and Canada, as well
as via www.allstate.com and 1-800 Allstate(R). As part of Allstate's
commitment to strengthen local communities, The Allstate Foundation,
Allstate employees, agency owners and the corporation provided $28
million in 2011 to thousands of nonprofit organizations and important
causes across the United States.
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