Newegg and AIG’s Service Net Expand Extended Service Plan Offering

  Newegg and AIG’s Service Net Expand Extended Service Plan Offering

Repair and replacement plans offered for products purchased at any retailer

Business Wire

NEW YORK -- December 18, 2012

Service Net, an AIG company, announced that it has expanded its relationship
with Newegg Inc., the leading electronics-focused e-retailer in the United
States, to offer extended service plans to Newegg customers who purchase
products from other retail or e-tail stores. Previously, Newegg offered
Service Net’s extended service plans only to customers who purchased products
directly from Newegg.

Service Net extended service plans give customers a quick and easy way to
replace or repair damaged products. Newegg customers can search for available
extended service plans by providing basic information such as the product
type, price and purchase date. Competitive quotes on Service Net’s extended
service plans are then offered to the customer to select from and purchase.

“Newegg is committed to providing the best online shopping experience possible
for our customers,” said Merle McIntosh, senior vice president of product
management at Newegg North America. “Service Net’s new extended service plans
provide additional value for our customers by giving them the option to
purchase the protection they need for their electronics, regardless of where
they were purchased.”

Service Net’s extended service plans include repair and accidental damage
plans, along with replacement coverage plans for all electronic purchases,
including TVs, mobile devices, personal computers, PC components and home
appliances. Coverage begins from the date of product purchase for all plans
with the exception of refurbished or major appliance products. For these types
of products, coverage begins after the manufacturer’s warranty ends.

“Newegg is a very customer centric organization, and we’re pleased that
they’ve chosen our warranty products and service solutions to extend the value
proposition they offer to their customers,” said Jim Mostofi, president of the
U.S. Warranty Division of AIG.

To browse Newegg’s selection of Service Net extended service plans, visit

About Newegg

Newegg Inc. is the leading electronics-focused e-retailer in the United
States. It owns and operates ( and (, and regularly earns
industry-leading customer service ratings. Newegg delivers a world-class
e-commerce platform and is committed to serving the online technology
community, from tech-enthusiasts to small and medium-sized businesses. Both and feature a comprehensive selection of the
latest computer hardware and consumer electronics products, detailed product
descriptions and images, as well as how-to information and customer reviews.
Newegg Inc. was founded in 2001 and is headquartered in City of Industry,

About Service Net, part of AIG

Service Net, part of AIG, is a service management company that delivers a full
range of industry-leading service solutions including warranty management
administration, extended service programs, customer service support, service
network management, claims processing services, and service contract
underwriting. AIG is a leading international insurance organization serving
customers in more than 130 countries and jurisdictions. AIG companies serve
commercial, institutional, and individual customers through one of the most
extensive worldwide property-casualty networks of any insurer. In addition,
AIG companies are leading providers of life insurance and retirement services
in the United States. AIG common stock is listed on the New York Stock
Exchange and the Tokyo Stock Exchange.

AIG is the marketing name for the worldwide property-casualty, life and
retirement, and general insurance operations of American International Group,
Inc. For additional information, please visit our website at
Products and services are written or provided by subsidiaries or affiliates of
American International Group, Inc. (AIG). Not all products and services are
available in every jurisdiction, and insurance coverage is governed by actual
policy language. Certain products and services may be provided by independent
third parties under contract with AIG or its subsidiaries or affiliates.
Insurance products may be distributed through affiliated or unaffiliated
entities. Certain property-casualty coverages may be provided by a surplus
lines insurer. Surplus lines insurers do not generally participate in state
guaranty funds and insureds are therefore not protected by such funds.

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Jenny Chai, 626-271-1420
AIG Media
Matt Gallagher, 212-458-3247
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