Cognizant Tops KPMG's Client Satisfaction Rankings Across Europe
LONDON and AMSTERDAM, Dec. 17, 2012
- Scores High on Key Performance Indicators
LONDON and AMSTERDAM, Dec. 17, 2012 /PRNewswire/ -- Cognizant (NASDAQ: CTSH)
announced today that it has topped the client satisfaction and relationship
rankings in KPMG's Outsourcing 2012 study of service provider performance
Cognizant topped the rankings in general satisfaction and relationship
management—both strategic and operational—with scores significantly higher
than the industry average. In addition, the company secured top scores on
several key performance indicators such as innovation, knowledge transition,
The independent study evaluated 22 European IT service providers based on an
assessment of more than 2,900 unique client-provider relationships. As part of
the study, CFOs, CIOs or their direct reports at some 1,100 of the top IT
spending organizations in Western Europe were interviewed.
"Our top client satisfaction ranking across Europe in the KPMG study is a
testament to our client-first culture that is at the heart of our
differentiated business model and unique value proposition," said Rajeev
Mehta, Group Chief Executive, Industries and Markets, Cognizant. "We remain
committed to delivering a distinctly superior experience to our clients in
Europe by nurturing strong client relationships, continuing investments to
bring our industry-leading processes to Europe, and building strong local
teams and capabilities.
"With major structural forces impacting every industry we serve, we believe
that Cognizant is uniquely positioned to help clients turn market volatility
into an opportunity for competitive differentiation, transforming their
businesses to drive agility, innovation, and top-line growth. Amid
globalization, regulatory changes, virtualization, and a confluence of new
technology architectures such as social, mobile, analytics and cloud, clients
are increasingly turning to a partner such as Cognizant that can help them
achieve new levels of business performance," added Rajeev Mehta.
"We congratulate Cognizant for topping the satisfaction rankings in Europe yet
again with excellent client feedback and top scores across several key
performance indicators," said Jef Loos, Head of Sourcing Research for KPMG in
Europe. "Cognizant's consistently superior levels of client satisfaction
across multiple countries make the company a top performer amongst the 22
pan-European companies we evaluated. The findings affirm client confidence in
Cognizant's consulting-led, relationship-driven business model, and its
ability to deliver business value."
About Cognizant Cognizant (NASDAQ: CTSH) is a leading provider of information
technology, consulting, and business process outsourcing services, dedicated
to helping the world's leading companies build stronger businesses.
Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for
client satisfaction, technology innovation, deep industry and business process
expertise, and a global, collaborative workforce that embodies the future of
work. With over 50 delivery centers worldwide and approximately 150,400
employees as of September 30, 2012, Cognizant is a member of the NASDAQ-100,
the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among
the top performing and fastest growing companies in the world. Visit us online
at www.cognizant.com or follow us on Twitter: Cognizant.
Forward-Looking Statements This press release includes statements which may
constitute forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995, the
accuracy of which are necessarily subject to risks, uncertainties, and
assumptions as to future events that may not prove to be accurate. Factors
that could cause actual results to differ materially from those expressed or
implied include general economic conditions and the factors discussed in our
most recent Form 10-K and other filings with the Securities and Exchange
Commission. Cognizant undertakes no obligation to update or revise any
forward-looking statements, whether as a result of new information, future
events, or otherwise.
Contact: U.S., Ken Peters, Text 100, +1-617-399-4980, email@example.com; or
Europe, Grazia Valentino-Boschi, +33-6-07-85-80-63,
firstname.lastname@example.org; or Asia-Pac, Harsh Kabra,
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