CUSTOMER WIN: Global Data Center Services Provider CyrusOne Racks up Consistent Efficiency Gains with BMC Software

  CUSTOMER WIN: Global Data Center Services Provider CyrusOne Racks up
  Consistent Efficiency Gains with BMC Software

  Scalable IT service management solution supports growth, superior customer

Business Wire

HOUSTON -- December 17, 2012

As a global enterprise data center services provider, CyrusOne, a wholly owned
subsidiary of Cincinnati Bell Inc. (CBB), delivers increased availability and
efficiency for its customers’ mission-critical applications – as well as the
peace of mind that comes with the elimination of IT outages and other
headaches. The company needed a more robust IT service management solution to
deliver a consistent customer experience across all its data centers. It
implemented the BMC Remedy OnDemand IT Service Management suite from BMC
Software (NASDAQ:BMC) to achieve this goal.

CyrusOne specializes in highly reliable enterprise data center colocation,
engineering facilities with the highest power redundancy (2N architecture
using CyrusOne’s Meshed Design) and power-density infrastructure required to
deliver excellent availability.

The colocation provider chose BMC Software because it enabled exceptional
features for customers, while providing a proactive approach to problems,
superior capture of billable activity, and the ability to deliver the
consistent customer experience it was seeking.

“Remedy OnDemand is a scalable, integrated service management platform that
helps us better manage the lifecycle of our customers and their
mission-critical infrastructure,” said Mike Duckett, chief operating officer
at CyrusOne. “It delivers an additional level of transparency for customers
into data center operations and support activities rarely available to
enterprises today. Also, BMC is helping us ensure our operation teams benefit
from the structured ITIL®/ITSM methodology and repeatable processes that are
vital for consistently delivering exceptional customer service.”

The company’s customers include more than 100 of the Fortune 1000 companies
and nine of the Fortune 20, which CyrusOne serves through facilities across
the United States, Europe and Asia. Each is designed to deliver flexibility
and scale to perfectly match the specific growth needs of each customer.

The Challenge

CyrusOne needed to replace its previous IT management system with one that
could provide better visibility into the effectiveness of operations, enable
proactive notification of colocation customer events, deliver a consistent
customer experience across all its data centers, and scale to handle rapid

The Solution

CyrusOne chose the BMC Remedy OnDemand IT Service Management solution because
it provided consistent, repeatable and automated processes that streamlined,
simplified and optimized operations, to support superior customer service.


By implementing the BMC Remedy OnDemand solution, CyrusOne anticipates a
number of benefits, including:

  *Higher revenues through improved ability to capture and identify billable
    activities that had not previously been billed
  *Reduced possibility for errors that could result in loss of revenue
  *Improved customer satisfaction by enabling self-service visibility into
    costs of services
  *Competitive differentiation through its ability to offer services that
    competitors cannot deliver

For more information on CyrusOne’s implementation and the BMC Remedy OnDemand
solution, please:

  *Access the BMC Remedy Customer Community
  *Visit the On the Mark blog
  *Follow @BMCSoftware on Twitter
  *Become a fan of BMC on Facebook

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best.Tens of thousands of IT
organizations around the world -- from small and mid-market businesses to the
Global 100 — rely on BMC Software (NASDAQ: BMC)to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. BMC helps customers cut costs, reducerisk and achieve business
objectives with the broadest choice of IT management solutions, including
industry-leading Business Service Management andCloud Management offerings.
For the four fiscal quarters ended September 30, 2012, BMC revenue was
approximately $2.2

BMC, BMC Software, and the BMC Software logo are the exclusive properties of
BMC Software, Inc., are registered with the U.S. Patent and Trademark Office,
and may be registered or pending registration in other countries. All other
BMC trademarks, service marks, and logos may be registered or pending
registration in the U.S. or in other countries. All other trademarks or
registered trademarks are the property of their respective owners. © Copyright
2012 BMC Software, Inc.

ITIL® is a registered trade mark of the Cabinet Office.


BMC Software
Tara Hanney, +1 713-918-2745
Ogilvy PR Worldwide
Lisette Paras, +1 415-677-2771
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