Wipro Project for BT Recognized as the ‘Offshoring Project of the Year’ by UK’s National Outsourcing Association

  Wipro Project for BT Recognized as the ‘Offshoring Project of the Year’ by
  UK’s National Outsourcing Association

Business Wire

LONDON & BANGALORE, India -- December 14, 2012

Wipro Technologies, the Global Information Technology, Consulting and
Outsourcing business of Wipro Limited (NYSE: WIT), has won the “Offshoring
Project of the Year” award at the 2012 National Outsourcing Association (NOA)
Awards. Now in its 9th year, the annual United Kingdom-based NOA Awards
recognize best practices in outsourcing projects. Wipro has been recognized
for its transformational service excellence initiatives at BT aimed at
achieving BT’s service objectives of ‘Right First Time’ and ‘Reduced Cycle
Time.’

Wipro’s award-winning engagement with BT involved the standardization and
restructuring of processes using lean principles, to balance workloads and
achieve higher closure rates for provisioning requests. Wipro automated task
distribution and created a centralized talent pool to optimize resource
utilization across geographies. The application of lean practices resulted in
significant improvements in productivity, with a 12% increase in throughput,
as well as operational cost savings.

David Dobson, Director - International Service Delivery, BT, said, “It is a
great achievement for us. Our engagement with Wipro has helped us streamline
processes with balanced workloads and higher task closure rates. Wipro has
harmonized our regional teams into skill-based teams, which has helped us
achieve higher productivity levels at reduced costs. We value our partnership
with Wipro which continues to drive value for our business and end-customers.”

Anil Jain, Senior Vice President & Global Head, Communication and Media
Business Unit, Wipro Technologies, said, “We feel honored to receive this
prestigious award. We drew on our extensive lean expertise to analyze each
functional area within BT’s operations and across the Task Closure process.
Centralized skill-based task assignment ensured that support teams were
capable of driving focused activities within their domains to achieve higher
task closure rates. We’re glad to be BT’s partner in their journey to improve
operational efficiency and boost end-user satisfaction.”

Martyn Hart, Chairman of the NOA, said, “During the last year, BT decided to
outsource several transformation initiatives to Wipro, in order to achieve a
service excellence platform that could deliver BT’s Service Objectives. One of
these initiatives was to improve the Task Closure Rate using Lean principles
which led to improved productivity and reduced costs. The judges felt Wipro
provided an excellent example of applying best practice to outsourcing to
achieve clear and demonstrable benefits, delivered in a way that will last
into the future.”

The NOA awards which has been an annual event since 2003 recognize and reward
innovation and achievement by suppliers, users and integrated teams within the
outsourcing industry.

About Wipro Technologies

Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT), is a
leading Information Technology, Consulting and Outsourcing company, that
delivers solutions to enable its clients to do business better. Wipro
Technologies delivers winning business outcomes through its deep industry
experience and a 360 degree view of “Business through Technology” – helping
clients create successful and adaptive businesses. A company recognized
globally for its comprehensive portfolio of services, a practitioner’s
approach to delivering innovation and an organization wide commitment to
sustainability, Wipro Technologies has 135,000 employees and clients across 54
countries. For more information, please visit www.wipro.com.

About BT Plc

BT is one of the world’s leading communications services companies, serving
the needs of customers in the UK and in more than 170 countries worldwide. The
group’s main activities are the provision of fixed-line services, broadband,
mobile and TV products and services as well as networked IT services. In the
UK, BT is a leading communications services provider, selling products and
services to consumers, small and medium sized enterprises and the public
sector. BT also sells wholesale products and services to communications
providers in the UK and around the world. Globally, the company supplies
managed networked IT services to multinational corporations, domestic
businesses and national and local government organisations. For more
information, visit www.btplc.com.

Forward-looking and Cautionary Statements

Certain statements in this release concerning our future growth prospects are
forward-looking statements, which involve a number of risks, and uncertainties
that could cause actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to these
statements include, but are not limited to, risks and uncertainties regarding
fluctuations in our earnings, revenue and profits, our ability to generate and
manage growth, intense competition in IT services, our ability to maintain our
cost advantage, wage increases in India, our ability to attract and retain
highly skilled professionals, time and cost overruns on fixed-price,
fixed-time frame contracts, client concentration, restrictions on immigration,
our ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication networks,
our ability to successfully complete and integrate potential acquisitions,
liability for damages on our service contracts, the success of the companies
in which we make strategic investments, withdrawal of fiscal governmental
incentives, political instability, war, legal restrictions on raising capital
or acquiring companies outside India, unauthorized use of our intellectual
property, and general economic conditions affecting our business and industry.
Additional risks that could affect our future operating results are more fully
described in our filings with the United States Securities and Exchange
Commission. These filings are available at www.sec.gov. We may, from time to
time, make additional written and oral forward-looking statements, including
statements contained in the company’s filings with the Securities and Exchange
Commission and our reports to shareholders. We do not undertake to update any
forward-looking statement that may be made from time to time by us or on our
behalf.

Contact:

Wipro Technologies
Media Contacts:
India:
Dirk Lewis, +91-7760983976
dirk.lewis@wipro.com
or
US:
Eric Belove, +1 732 216 6242
eric.belove@wipro.com
or
UK:
Rahul Kadavakolu, +44 7920205496
rahul.kadavakolu@wipro.com
 
Press spacebar to pause and continue. Press esc to stop.