SoundBite Communications Announces Positive End to Class Action Case

SoundBite Communications Announces Positive End to Class Action Case

Class Action Lawsuit Against SoundBite and Bank of America Related to Text
Messaging Has Been Dismissed

BEDFORD, Mass., Dec. 14, 2012 (GLOBE NEWSWIRE) -- SoundBite Communications
(Nasdaq:SDBT), a provider of customer experience management solutions, today
announced they received notification that the class action suit filed January
11, 2012 in the United States District Court for the Northern District of
California against Bank of America and SoundBite as co-defendants has been
dismissed. The class action lawsuit was aimed at the ambiguity in the
Telephone Consumer Protection Act (TCPA) related to text messaging.

Today's announcement followed another major, and related, win for the Company
with the favorable ruling received from the Federal Communications Commission
(FCC) on November 29, 2012 on SoundBite's February 2012 Petition for
Declaratory Ruling.The ruling clarifies that sending a single opt-out
confirmation after a consumer opts out of receiving text messages from a
company does not violate the TCPA.The ambiguity surrounding the TCPA before
the ruling in November was the crux of the class action suit.

"SoundBite championed the cause of consumers and businesses alike by filing
the petition for Declaratory Ruling with the FCC.It's a common sense best
practice to let consumers know that their opt-out message requests are
properly recorded, confirmed, and executed," stated Jim Milton, president and
CEO of SoundBite Communications."We are pleased that the recent FCC ruling
removes not only the ambiguity many companies faced, enabling us to provide
the best consumer experience possible, but it also clarifies the TCPA
interpretation thus removing an important basis for lawsuits such as these."

Bob Leahy, COO and CFO of SoundBite, added, "SoundBite dedicated significant
resources including incurring litigation and associated costs during 2012 to
fight this battle on behalf of consumers, our clients, the industry, and of
course our shareholders.SoundBite has taken a leadership position in fighting
this litigation and intends to continue to champion for consumer best
practices. This effort was successfully completed on two fronts – with superb
assistance from both our attorneys at Patton Boggs LLP who helped navigate our
FCC petition, and our attorneys at Cooley LLP who led our defense against the
litigation. By having the lawsuit dismissed we are in an improved position of
closing the year on a high note with some of our regulatory headwinds and
legal expenses behind us." 

Link to FCC ruling on Petition for Declaratory Ruling

About SoundBite Communications

SoundBite Communications is a customer experience management company with deep
expertise in delivering cloud-based mobile marketing, proactive customer care,
and collections/payments solutions.More than 450 global end-clients,
including nearly 50 Fortune 500 companies, leverage our proactive
multi-channel communications and preference management platforms to power 2.5
billion personalized and compliant customer interactions annually across the
full consumer lifecycle.Visit SoundBite.com and follow us on Twitter for more
information. SoundBite is a registered service mark of SoundBite
Communications, Inc.

The SoundBite Communications, Inc. logo is available at
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CONTACT: IR & Media Contact:
         Lynn Ricci
         SoundBite Communications
         781-897-2696
         lricci@soundbite.com
         www.SoundBite.com

SoundBite Communications