CUSTOMER SUCCESS: Holiday Travel Finds Route to Greater Efficiency with BMC Software

  CUSTOMER SUCCESS: Holiday Travel Finds Route to Greater Efficiency with BMC

   BMC FootPrints solution automates IT processes, ensures software license

Business Wire

HOUSTON -- December 12, 2012

Holiday Travel of America is a recognized leader and standard-setter in the
incentive travel industry. However, due to limited IT resources, the company
needed to increase efficiencies with automated manual IT asset management
processes, such as software patch management, in order to ensure maximum
application performance for users.

Holiday Travel of America deployed the BMC FootPrints solution from BMC
Software (NASDAQ: BMC) to achieve this goal, while improving efficiency and
ensuring software license compliance.

“In addition to helping me perform more efficiently, BMC tools also enable me
to leave users alone while I work through patch, license and support issues,”
said Shane Harris, system administrator at Holiday Travel of America. “I can
operate in the background to provide the help that users need without
interrupting their work.”

Harris added, “It’s good to know we’re working with a company that’s dedicated
to making sure its solutions work well and is willing to jump in when unusual
circumstances occur.”

The Challenge

Holiday Travel of America needed to accelerate and automate manual patch
management processes to maximize application performance and maintain
security. The company also required accurate tracking of software usage to
ensure license compliance.

The Solution

Holiday Travel of America deployed the BMC FootPrints solution to meet these
objectives and centralize management processes as well as record keeping. It
eliminated manual patch management and obtained accurate, up-to-date records
related to software use.


With BMC’s FootPrints solution, Holiday Travel of America achieved important
benefits. The company was able to:

  *Reduce asset management and patch time by 30 percent
  *Reduce the risk of poor application performance due to delays in patch
  *Ensure software license compliance
  *Provide better service to end users due to increased efficiency

For more information on Holiday Travel of America’s implementation and the BMC
FootPrints solution, please:

  *Read the full Holiday Travel case study
  *Access the BMC FootPrints community
  *Visit the On the Mark blog
  *Follow @BMCSoftware and @BMC_FootPrints on Twitter
  *Become a fan of BMC on Facebook

Business runs on IT. IT runs on BMC Software.

Business runs better when IT runs at its best.Tens of thousands of IT
organizations around the world -- from small and mid-market businesses to the
Global 100 -- rely on BMC Software (NASDAQ: BMC)to manage their business
services and applications across distributed, mainframe, virtual and cloud
environments. BMC helps customers cut costs, reducerisk and achieve business
objectives with the broadest choice of IT management solutions, including
industry-leading Business Service Management andCloud Management offerings.
For the four fiscal quarters ended September 30, 2012, BMC revenue was
approximately $2.2

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registration in the U.S. or in other countries. All other trademarks or
registered trademarks are the property of their respective owners. © Copyright
2012 BMC Software, Inc.


BMC Software
Tara Hanney, +1 713 918 2745
Ogilvy PR Worldwide
Lisette Paras, +1 415 677 2771
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