NORAD and tw telecom Track Santa Claus on Worldwide Christmas Eve Journey

  NORAD and tw telecom Track Santa Claus on Worldwide Christmas Eve Journey

- tw telecom's secure, resilient and predictable network connections allow
Team Santa to focus on its global mission

PR Newswire

COLORADO SPRINGS, Colo., Dec. 12, 2012

COLORADO SPRINGS, Colo., Dec. 12, 2012 /PRNewswire/ -- tw telecom (NASDAQ:
TWTC), a leading provider of managed communications services, including
Business Ethernet, converged and IPVPN services to enterprises throughout the
U.S. and globally, today said it is prepared with communications support to
assist the North American Aerospace Defense Command (NORAD) with the agency's
NORAD Tracks Santa program. This is the fourth year tw telecom has provided
support for this program and to NORAD and Peterson Air Force Base (AFB) in
Colorado Springs, Colo.


"With so many children and parents relying on NORAD for accurate Santa
location coordinates, it is critical our communications collaborators are able
to meet critical demands," said Marisa Novobilski, NORAD Tracks Santa project
lead. "We're very pleased tw telecom will again provide us with the
communications resources necessary to manage the call volume we expect this

For more than 50 years, highly-skilled trackers, mostly military volunteers
and their families have monitored Santa's movements at the 'NORAD Tracks
Santa' Operations Center located in Colorado Springs, Colo., and relay
location information to tens of thousands of children following his progress.
Last year, 1,200 NORAD Tracks Santa volunteers received 102,000 phone calls,
7,000 e-mails and 18.9 million website visitors during Santa's flight.

"NORAD and Peterson Air Force Base employ tw telecom's local communications
services for their daily mission-critical communications needs, but also use
them for extremely high priority projects such as NORAD Tracks Santa
communications," said Rick Corbett, vice president and general manager for tw
telecom in Colorado. "Our technical teams will be on 24-hour alert to ensure
the NORAD Track Santa Task Force has these mission-critical communications
services at-the-ready. Our goal is to provide seamless communications service
so that every child who is seeking Santa's location will receive it."

One of tw telecom's key differentiators is its unique Intelligent Network
capabilities, which gives customers real-time visibility, flexibility and
control of network performance metrics. One of these capabilities, Dynamic
Capacity, allows customers to double or triple network capacity in seconds to
meet the extra applications demand for planned, like Santa's flight, or
unplanned events.

The NORAD Tracks Santa website,, includes a Countdown to
Track Santa clock as well as a Kid's Countdown Village, holiday games and
information about Operation Goodwill, which provides links to organizations
that support service members and their families. Starting at 12:00 a.m. MST on
Dec. 24, website visitors can watch Santa as he makes all the preparations for
his flight. Then, at 4:00 a.m. MST (6:00 a.m. EST), trackers worldwide can
talk to a live phone operator to inquire about Santa's whereabouts by dialing
the toll-free number 1-877-Hi-NORAD (1-877-446-6723) or by sending an e-mail
to NORAD's "Santa cams" will also stream videos
as Santa makes his way over various locations worldwide.

Parents and children can also count down the days until Santa's worldwide
flight on their smart phones using free apps available in the Apple iTunes
Store, Google Play, and Windows Marketplace. Tracking opportunities are also
offered on Facebook, Google+, YouTube, and Twitter. Santa followers just need
to type "@noradsanta" into each search engine to get started.

About tw telecom
tw telecom, headquartered in Littleton, Colo., is a leading national provider
of managed services, including Business Ethernet, converged and IP VPN
solutions for enterprises throughout the U.S. and globally. tw telecom also
delivers secure, scalable private connections for transport data networking,
Internet access, voice, VPN, VoIP and security to large organizations and
communications services companies. Employing a resilient fiber network
infrastructure, robust product portfolio and its own Intelligent Network
capabilities, tw telecom delivers customers overall economic value, an
industry-leading quality service experience, and improved business
productivity. Please visit for more information.

NORAD is a bi-national United States and Canada organization charged with the
missions of aerospace warning, aerospace control, and maritime warning in the
defense of North America.

SOURCE tw telecom

Contact: Bob Meldrum, +1-303-566-1354 - office, +1-303-324-9588 - mobile,
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