MAXIMUS Georgia Childcare and Parent Services Operations Designated as Certified Center of Excellence

  MAXIMUS Georgia Childcare and Parent Services Operations Designated as
  Certified Center of Excellence

Business Wire

ATLANTA -- December 11, 2012

MAXIMUS (NYSE: MMS), a leading provider of government services worldwide,
announced today that its Georgia Childcare and Parent Services (CAPS)
operations have once again been recognized as a Certified Center of Excellence
by BenchmarkPortal in collaboration with the Center for Customer-Driven
Quality (CCDQ) at Purdue Research Park.

As a certified as a Center of Excellence, the Georgia CAPS project met
rigorous operational standards of efficiency and effectiveness. This
certification was achieved after BenchmarkPortal audited and verified Georgia
CAPS’ key performance indicators and compared the data to that of other peer

Georgia CAPS is a statewide program that helps more than 55,000 children from
low-income working families and families receiving Temporary Assistance for
Needy Families (TANF) benefits access child care services. MAXIMUS provides
childcare provider management and payment services each month for an average
of 3,900 providers across Georgia’s 159 counties. Through a local office in
Atlanta, the Company provides attendance processing services and issues
payments to childcare providers. Additionally, the Company provides
compliance, verification and documentation support, and compiles data for
federal reporting.

“Our Georgia CAPS project first received certification in 2011, so this year’s
recertification underscores our continued commitment not only to deliver
high-quality services to child care providers across the state, but also to
provide efficient and cost-effective services for our government client, the
Georgia Department of Human Services,” commented Kathleen Kerr, President of
MAXIMUS Human Services North America.


MAXIMUS is a leading operator of government health and human services programs
in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The
Company delivers business process services to improve the cost effectiveness,
efficiency and quality of government-sponsored benefit programs, such as
Medicaid, Medicare, Children's Health Insurance Program (CHIP), Health
Insurance BC (British Columbia), as well as welfare-to-work and child support
programs around the globe. The Company's primary customer base includes
federal, provincial, state, county and municipal governments. Operating under
its founding mission of Helping Government Serve the People^®, MAXIMUS has
approximately 8,800 employees worldwide. For more information, visit

About BenchmarkPortal

Founded in 1995, BenchmarkPortal is a global leader in the contact center
industry providing benchmarking, certification, training, consulting and
industry reports. The BenchmarkPortal team of professionals has gained
international recognition for its expertise and an innovative approach to best
practices for the contact center industry and hosts the world’s largest
database of contact center metrics. BenchmarkPortal’s mission is to help
contact centers reach peak performance in operational effectiveness and
efficiency so that the centers will realize increased levels of agent and
customer loyalty while containing costs and building enterprise value. For
more information on BenchmarkPortal please visit


Lisa Miles, 703-251-8637
Blake Travis, 703-251-8398
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