Kohl’s Department Stores’ Hassle-Free Return Policy Lets Holiday Gift Givers
Shop with Confidence
Kohl’s year-round return policy is a convenient, “no questions asked”
MENOMONEE FALLS, Wis. -- December 11, 2012
Kohl’s Department Stores’ (NYSE: KSS) hassle-free return policy allows
consumers to shop with confidence for a dreamy shopping experience this
holiday season. Customers may return any item, any time, for any reason - with
or without a receipt. The quick, convenient experience, coupled with deeper
savings opportunities, unprecedented values and customer-friendly policies and
conveniences, makes Kohl’s the destination for shoppers with big holiday
“Customers can shop with confidence at Kohl’s every day knowing we stand
behind every purchase made at Kohl’s stores nationwide and from our extensive
assortment at Kohls.com,” said Vicki Shamion, Kohl’s senior vice president,
public relations, social marketing and community relations. “To make holiday
gift giving easy, merchandise returns and exchanges are always hassle-free at
Shop With Confidence – Kohl’s Hassle-Free Return Policy
*Kohl’s hassle-free return policy gives customers a quick, convenient and
“no questions asked” experience.
*Customers returning merchandise with receipts are eligible to receive full
refunds or even exchanges.
*Customers with gift receipts will be granted an even exchange or Kohl’s
merchandise credit for returned items.
*No receipt? No problem. Customers without a receipt will get a merchandise
credit good toward anything in the store. Or, if a customer paid with a
Kohl’s Charge or other credit card, Kohl’s can look up the purchase and
give a refund or even exchange.
*Kohls.com customers have the option to return items to either Kohls.com or
at any Kohl’s store nationwide.
*Kohl’s hassle-free returns on any item with no time limit makes gift
giving worry free.
Gift Giving Made Easy – Kohl’s Gift Cards
Give the gift that is always the perfect size – a Kohl’s gift card. Offered in
a variety of denominations and designs, gift cards can easily be purchased in
store or online. Enjoy free standard shipping on gift cards purchased online
at Kohls.com. E-gift cards can be purchased at Kohls.com and will be delivered
virtually instantly via email. Kohl’s gift cards have no expiration dates or
service fees. Terms and conditions apply.
Kohl’s Dream Policies and Customer Conveniences
From the stores to the website to mobile devices, Kohl’s customers will enjoy
a dream-like shopping experience with incredible gifts at unprecedented values
and customer-friendly policies and conveniences which include:
Unbeatable Savings Opportunities
*Kohl’s Cash® – During Kohl’s Cash promotions, all shoppers get $10 Kohl's
Cash for every $50 spent (in store or online), with no earn limit, that
can be used toward future purchases in store or on Kohls.com – good on all
brands and sale prices. It's like getting paid to shop! This year,
shoppers will have additional days to earn and additional days to redeem
Kohl’s Cash compared to last year.
*Night Owls and Early Birds – During special hours, Kohl’s offers the
lowest prices of the week on select items or categories.
*Kohl’s Charge – Kohl’s Charge customers receive a number of exclusive
benefits. In addition to getting extra savings on their first purchase,
shoppers also receive Pick-Your-Day shopping passes and special event
discounts throughout the year.
*Only-at-Kohl’s Brands – Kohl’s powerful brand portfolio includesSimply
Vera Vera Wang, Jennifer Lopez collection, LC Lauren Conrad, Marc Anthony
collection, Rock & Republic, Food Network, Bobby Flay, ELLE Contemporary
Collection, ELLE DECOR, Dana Buchman, Princess Vera Wang, Candie’s, Mudd,
Tony Hawk, Apt. 9, Chaps, Jumping Beans and SONOMA life + style.Kohl’s is
also home to national brands including Levi’s, Carter’s, Nike, Adidas,
Bali, Fisher-Price, Cuisinart, KitchenAid and more. Customers can also
enjoy the launch of DesigNation, Kohl’s limited-edition collection
concept, with an exclusive line from designer Narciso Rodriguez.
*Shoppers 60+ – Every Wednesday, Kohl’s shoppers age 60 and better will
save an extra 15 percent on in-store purchases at Kohl’s stores
Customer-Friendly Policies and Conveniences
*Extended Store Shopping Hours--Kohl’s store open early and close late,
allowing shopper to take advantage of great in-store savings when it’s
*No Exclusions – There are no brand exclusions when using offers like
Kohl’s Cash or Kohl’s Charge card discounts.
*Kohl’s Kiosk – Buy, Save and Ship for Free – Kohl’s Kiosks located in all
stores make it easy to shop with confidence. Customers can choose from an
expanded assortment of styles, sizes, colors and merchandise that may not
be available in stores. Additionally, Kohl’s offers free standard shipping
in the U.S. on items ordered from in-store kiosks.
*Kohls.com Holiday Gift Shop – Customers can enjoy Kohl’s online gift shop
for an inspiring and convenient online shopping experience. The gift shop
features easy-to-shop categories to help gift givers find the perfect
“dream” items for everyone on their lists.
*Free Gift Boxes – Kohl’s offers free gift boxes in a variety of sizes to
make holiday gift wrapping easy.
*Gift Registry – Kohl’s offers convenient gift registry options for life’s
special occasions, including the Wedding Wishes gift registry, Little Ones
baby registry and Special Days personal registry. For more information,
visit Kohls.com/Registry or visit your local Kohl’s store.
*Facebook, Twitter and Pinterest – Check out Kohl’s deals and promotions on
Facebook (https://www.facebook.com/kohls), follow the conversation on
Twitter (@Kohls) and get inspired on Pinterest
About Kohl’s Department Stores
Based in Menomonee Falls, Wis., Kohl’s (NYSE: KSS) is a family-focused,
value-oriented specialty department store offering moderately priced,
exclusive and national brand apparel, shoes, accessories, beauty and home
products in an exciting shopping environment. With a commitment to
environmental leadership, Kohl’s operates 1,146stores in 49 states. In
support of the communities it serves, Kohl’s has raised more than$208million
for children’s initiatives nationwide through its Kohl’s Cares^® cause
merchandise program, which operates under Kohl's Cares, LLC, a wholly-owned
subsidiary of Kohl's Department Stores, Inc. For a list of store locations and
information, or for the added convenience of shopping online,
visitwww.Kohls.com,or join the discussion on
Vicki Shamion, 262-703-1464
Jen Johnson, 262-703-5241
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