Open Mind Services Streamline the HR Helpdesk of Bharti Walmart Through Ameyo
GURGAON, India, December 10, 2012
GURGAON, India, December 10, 2012 /PRNewswire/ --
Drishti's Ameyo Helps Open Mind Acquire Scalability and Future Readiness
Through Improved Customer Interaction Management
Open Mind, as any growing startup in business outsourcing providers, seek to
cater to a huge number of clients by delivering the best call centre services.
In this business backdrop, technology is one of the key factors to consider
when ramping up. Open Mind therefore, looked forward for a solution that could
fulfill it's business requirements. These needs have been taken care of by
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Open Mind sought for a solution that would diminish downtime and enhance
productivity and efficiency. The advanced IVR of Ameyo has enabled the firm
to reach out to more customers and deliver them with quality service. Open
Mind being dynamic in it's business operations, sought for scalability and
future proof solution that has been provided to it through Ameyo. Open Mind,
that pegs itself as a versatile business outsourcing provider,has been
outsourced by Bharti Walmart to run their internal HR helpdesk. AMEYO
primarily was implemented for this elite campaign by Open Mind.
As Naveen Gulati, CEO, Open Mind Services Limited, opines, "Since we are a
business process outsourcing provider, our client requirements constantly
change. We were seeking for a scalable and future proof solution that creates
room for this to happen without any hiccups. Ameyo has helped us in this
approach to our business, as it enabled us reach more customers through it's
Advanced IVR which was customized by AMEYOto meet our dynamic business needs.
With this feature, the customers have been able to connect to the agents based
on their queries which has helped us minimise downtime and elevate
productivity as well as efficiency. We have also managed to streamline our
core HR process of Bharti Walmart, which would not have been feasible without
Sachin Bhatia, VP-Business Development, Drishti-Soft further adds, "Businesses
require a technology that can provide process optimisation while matching
their rapid growth. We wanted an intelligent integration to Ameyo which could
size down downtime and enhance scalability and future proof solution. This has
enabled our clients, timeand over again, to meet their business requirements
and we have been in a position to capitalize on this opportunity and expand
our presence throughout the domestic market."
About Open Mind Services Limited:
Open Mind is a back office, lead generation, helpdesk, vendor management, and
call centre service company offering a one stop outsourcing solution to all
your knowledge processing needs. Open Mind is a leading KPO company in India
having capabilities to meet any outsourcing demand.
AMEYO is the flagship solution from Drishti for complete CIM. It has been
designed to add value to the businesses and pave way for a structured growth.
AMEYO customers enjoy significant increase in efficiency levels, reduction in
operational costs, flexibility, consistent user experience and a demonstrable
Drishti offers communications solutions that empower more than enterprises and
contact centers to dynamically manage business processes, interactions,
workforce and service levels on emerging unified communications (IP Telephony,
Unified Messaging, Conferencing, Presence Management, and Application
Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a
Primary Media Contact: Vijayendra Raj, email@example.com , 91-124-4771023
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