Priceline Group Travel Companies Take 2 of Top 3 Spots In Latest J.D. Power
and Associates Consumer Satisfaction Study
Booking.com Rated #1, priceline.com Rated #3 In Consumer Satisfaction
NORWALK, Conn., Dec. 6, 2012
NORWALK, Conn., Dec. 6, 2012 /PRNewswire/ --In a recent J.D. Power and
Associates consumer satisfaction study of travel websites, the Priceline
Group's (Nasdaq: PCLN) Booking.com hotel reservation service ranked #1 and
priceline.com ranked #3.
J.D. Power and Associates' 2012 Independent Travel Website Satisfaction Report
was based on responses from 2,009 consumers who made an online purchase from
an independent travel website in the past 12 months. The report found that
pricing had a significant effect on driving consumer satisfaction. "While
other factors certainly affect overall satisfaction, 75 percent of online
travel website consumers indicate price as a primary purchase reason, so there
is no denying price greatly impacts the overall website experience," said Sara
Wong Hilton, director at J.D. Power and Associates. The report also noted
that Booking.com performed particularly well in availability of
booking/reservation options, ease of booking/reserving, and pricing.
"We hope this recognition by J.D. Power encourages more American bookers to
discover the unique formula and consumer focus that have made us the most
popular accommodation booking website in the world," said Darren Huston, Chief
Executive Officer of Booking.com.
"Priceline.com has long been committed to delivering the deepest savings on
everything from hotel rooms to rental cars, airline tickets, vacation packages
and even cruises, and we're pleased with this recognition," said Christopher
L. Soder, Chief Executive Officer, priceline.com North America. "In addition
to price, we believe that our customers benefit from a broad and deep range of
itinerary choices, a variety of booking options that now includes our no-bid
Express Deals(sm) hotel service, and our mobile app - Priceline: Hotels,
Flights & Rental Cars – that lets consumers with iOS, Android and other
devices save money even when they're on the road."
About The Priceline Group
The Priceline Group (Nasdaq: PCLN) is a leader in global online hotel
reservations, with over 270,000 participating hotels worldwide. The Group is
composed of four primary brands - Booking.com, priceline.com, Agoda.com and
Rentalcars.com - and several ancillary brands. The Priceline Group provides
online travel services in over 180 countries in Europe, North America, South
America, the Asia-Pacific region, the Middle East and Africa.
Booking.comis the world's leading online hotel and accommodation reservation
company, and guarantees the best prices for any type of property – from small
independents to five-star luxury. Guests can access the Booking.com website
anytime, anywhere from their desktop, mobile phone or tablet device, and they
never pay booking fees – ever. The Booking.com website is available in 41
languages, offers over 250,000 hotels in 178 countries (as of December 4,
2012), features over 17.5 million real reviews from real guests, and attracts
over 30 million unique online visitors per month from both leisure and
business markets around the globe. With over 15 years of experience and a team
of over 4,400 dedicated employees in more than 85 offices worldwide,
Booking.com operates its own in-house customer service team available 24/7 to
assist guests in their native language and ensure an exceptional customer
experience. Established in 1996, Booking.com B.V. owns and operates
Booking.com™, and is part of the Priceline Group (NASDAQ: PCLN). Follow us
onTwitter, like us onFacebook, or learn more athttp://www.booking.com.
Priceline.com gives leisure travelers multiple ways to save on their airline
tickets, hotel rooms, rental cars, vacation packages and cruises. In addition
to finding compelling published prices, travelers can take advantage of
priceline.com's famous Name Your Own Price® service, which can deliver the
lowest prices available (up to 60% savings on hotels and up to 40% savings on
flights and rental cars) or the recently added Express Deals(SM), where
travelers can take advantage of hotel discounts of up to 45% without bidding.
All published price Air, Hotel, and Rental Car bookings are backed by
priceline.com's Best Price Guarantee. Find a lower online price for the exact
same product and itinerary within 24 hours and, if the price qualifies,
priceline.com will refund 100% of the difference. All Name Your Own Price®,
Express Deals(SM) and Vacation Package bookings are covered by priceline.com's
Big Deal Guarantee. Find a lower online price for the same exact product and
itinerary, and priceline.com will match that price, plus an additional $25.
Priceline.com also offers a free mobile app, Priceline: Hotels, Flights &
Rental Cars, for iPhone, iPod touch, iPad, iPad mini and Android, and has a
dedicated mobile site m.priceline.com. Priceline.com's app can be downloaded
for free from iTunes
or from the Android Market
Agoda.com is an Asia-based online hotel reservation service that is available
in 38 languages. Rentalcars.com is a multinational car hire service, offering
its reservation services in over 6,000 locations. Customer support is provided
in 40 languages.
iPad, iPhone, iPod Touch and iTunes are trademarks of Apple, Inc., registered
in the U.S. and other countries. Android is a registered trademark of Google,
Contact: Priceline Group and priceline.com Press Information: Brian Ek,
+1-203-299-8167 email@example.com; Investor Relations: Matthew Tynan,
+1-203-299-8487, firstname.lastname@example.org; Booking.com Press Information:
+31 20 7158476 email@example.com
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