cablex AG, a Subsidiary of Swisscom AG, Selects ClickSoftware to Improve Customer Service Through Enterprise Mobility and

   cablex AG, a Subsidiary of Swisscom AG, Selects ClickSoftware to Improve
    Customer Service Through Enterprise Mobility and Scheduling Automation

Chosen for ability to mobilize and schedule complex tasks in real-time to 900
field engineers with seamless SAP integration

PR Newswire

BURLINGTON, Massachusetts, December 5, 2012

BURLINGTON, Massachusetts, December 5, 2012 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of
automated mobile workforce management and optimization solutions for the
service industry, today announced that cablex AG, a subsidiary of Swisscom
that plans, builds and maintains high-performance ICT and network
infrastructure solutions for the energy, communication, transport and facility
industries, has selected ClickSoftware mobility solutions to improve the
customer experience while optimizing scheduling for field engineers.

cablex has 900 field engineers working through 20 service centers across
Switzerland providing 24/7 support for a diverse and complex range of
products. This complexity has led cablex to seek out a software solution that
could seamlessly integrate with SAP to automate its job scheduling, which to
date has been conducted manually, using spreadsheets and the telephone.

"We know there are efficiency gains to be made in the way we serve customers
in the field," said Daniel Pelizzoni, Head of Service Operation at cablex.
"It has been difficult to find a software solution that we were confident
could help address our business challenges, whilst improving customer
satisfaction through increased productivity. We believe we will achieve that
with ClickSoftware."

The ClickSoftware Mobility Suite will be implemented by Swisscom IT Services
AG, part of cablex's parent company Swisscom. Once complete, the new solution
will integrate seamlessly with SAP, automatically scheduling all Service
Orders as they are raised. Service Orders will be scheduled based on the
products involved, task complexity and priority, balanced against the need to
ensure all service level agreements are met. The skills of individual
engineers will also play a key role in appropriately scheduling Service
Orders. 

Field engineers equipped with mobile devices will have constant access to
real-time information about their schedules, and the ability to communicate
with dispatchers, where previously they could only use a phone for such
communication. Engineers will be updated about schedule changes in real-time
and can inform dispatchers electronically when a job is complete. If a
follow-up visit is required, engineers will be able to book it with the
customer in real-time. 

"We selected ClickSoftware because the solution offered us access to the
latest technology. The mobility and scheduling solutions will be easy for our
engineers and dispatchers to use, is comprehensive, and will scale as our
company continues to grow," said Sascha Spasovski, Program Manager/CIO at
cablex.

"Service organizations are moving towards a model of real-time communication
in all facets of the organization, and they understand that enterprise
mobility solutions are the key to driving these goals forward," said Hannan
Carmeli, President and COO, ClickSoftware. "By integrating with back end
systems, including the systems of our partners such as SAP, our customers are
well positioned to reap the benefits of the latest mobile technology
especially the ability in increase customer satisfaction."

About cablex

cablex AG is the leading provider for planning, building and maintaining
high-performance ICT and network infrastructure solutions at competitive
prices to meet present and future market needs.

Rapid technological innovation, the upcoming energy reform, the change to the
next generation mobile (4G), FTTH rollout, increasing mobility require
investments in communication, energy, transport and facility. We offer
comprehensive networking solutions with state-of-the-art technologies and work
together with you to lay the infrastructure foundation for the future:

  owith high-performance ICT and network infrastructures in cable and
    wireless networks for the highest possible bandwidths
  owith reliable and efficient infrastructures to meet future requirements
    for highly flexible and smart energy grids
  owith solutions for capacity and safety in tunnels and on open sections of
    roads and rail line
  owith innovative life cycle management service to assure high availability
    and reliability for the infrastructure in operation

For more information please visit http://www.cablex.ch

About Swisscom IT Services

Swisscom IT Services AG ranks as one of the leading Swiss providers
specialising in the integration and operation of complex IT systems. The
Swisscom subsidiary's core skills lie in the fields of IT outsourcing
services, workplace services, SAP services and financial services (services
for the financial industry). The 2,900 employees of Swisscom IT Services look
after approximately 400 customers in Switzerland, Austria and Singapore, and
generated revenues of CHF 859 million in 2011. The SAP division is
Switzerland's leading full-service SAP provider, developing, implementing and
operating solutions for medium-sized and large companies. Our customers
benefit from long-standing, sector-neutral technological expertise, process
know-how and integration experience.

For more information please visit http://www.swisscom.ch/sap

About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile
workforce management and service optimization solutions for the enterprise,
both for mobile and in-house resources. As pioneers of the "Service chain
optimization" concept, our solutions provide organizations with end-to-end
visibility and control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and real-time
management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business
practices and advanced decision-making algorithms to manage service operations
more efficiently, in a scalable, integrated manner. Our solutions have become
the backbone for many leading organizations worldwide by addressing the
fundamental question of job fulfillment: Who does What, for Whom, With what,
Where and When.

ClickSoftware is the premier choice for delivering superb business performance
to service sector organizations of all sizes. The company is headquartered in
the United States and Israel, with offices across Europe, and Asia Pacific.
For more information, please visit http://www.clicksoftware.com. Follow us on
Twitter.

SafeHarborStatement
This press release contains express or implied forward-looking statements
within the Private Securities Litigation Reform Act of 1995 and other U.S
Federal securities laws. These forward-looking statements include, but are not
limited to, those statements regarding expected benefits from using
ClickSoftware's solutions. Such "forward-looking statements" involve known and
unknown risks, uncertainties and other factors that may cause actual results
or performance to differ materially from those projected, including those
discussed in the "Risk Factors" section and elsewhere in ClickSoftware's
annual report on Form 20-F for the year ended December 31, 2011 and in
subsequent filings with the Securities and Exchange Commission. Except as
otherwise required by law, ClickSoftware is under no obligation to (and
expressly disclaims any such obligation to) update or alter its
forward-looking statements whether as a result of new information, future
events or otherwise.

Media Enquiries Contact:
Michelle Brown or Duncan Gurney
Bond PR
+44(0)870-12-66-007
michelle@bondpr.com / Duncan@bondpr.com

ClickSoftware Company Contact:
Kristin Amico
kristin.amico@clicksoftware.com
+1-781-272-5903 Ext: 2364

SOURCE ClickSoftware Technologies Ltd
 
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