Employee engagement and a strong reputation: you can't have one without the
other, says Aon Hewitt/Queen's School of Business Research Study
TORONTO, Dec. 5, 2012 /CNW/ - It's no coincidence that the top 35
organizations identified as 2013's Best Employers in the Greater Toronto Area
(GTA) also have the most highly engaged employees. Employee engagement and
reputation are directly linked, according to recent research conducted by Aon
Hewitt, theglobal human resources and outsourcing solutions business of Aon
Corporation (NYSE:AON), andQueen's University School of Business.
"Organizations with the strongest reputation also have the most highly engaged
employees, a finding thatholds true no matter the size of the organization,"
said Neil Crawford, Aon Hewitt's study leader. "Ourstudy bears out the
notion that engaged employees offer organizations a competitive advantage,
notjustin the ability to attract and retain talent, but also in terms of
driving reputation with customers andother stakeholders."
Average employee engagement was 77 per cent among the organizations identified
as 2013's BestEmployers in the GTA. For the best rated small and medium
organizations, average employee engagement was slightly higher at 80%. (For a
complete list of Aon Hewitt's Best Employers for the GTA, see the chart below.)
"Employee engagement drops to an average of less than 67% for employers who
did not make it totheAonHewitt's Best Employers list," noted Einar
Westerlund, Director, Project Development atQueen'sCentre for Business
Venturing at Queen's School of Business. "This underlines how important
employee engagement is to an organization's overall reputation, and may offer
a roadmap to those firms whowish to drive improvements in reputation and
other key metrics of success."
Employee engagement is not simply having happy or loyal employees, noted Aon
Hewitt's Crawford. "A highly engaged workforce translates into lower turnover,
less absenteeism, greater employee productivity, increased customer
satisfaction and higher revenue growth. It will also help an organization
attract and retain talent."
The Aon Hewitt/Queen's research study measured employee engagement through
three areas - say, stay and strive:
-- Say: Employees speak positively about the organization
-- Stay: Employees have a strong desire to be a member of the
-- Strive: Employees exert extra effort to do the best job
possible to contribute to the organization's overall success
"Human resources can be a dominant competitive lever for businesses today.
With talent scarcity projected tocontinue well into the future, it is
critical that employers understand what it takes to attract and retain
thepeople needed for success," added Crawford.
To learn more about the Best Employers studies and register online to
participate, visit the Best Employers Web site at
About Queen's Centre for Business Venturing (QCBV)
Based at Queen's School of Business, Canada's leading business school, QCBV's
mandate is to be theleading and definitive source of knowledge and expertise
in the creation, leadership and management ofnewventures. Further, it
strengthens and helps build Canadian SMEs by focusing its efforts on serving
thebroader SME community through research, providing advisory services and
support, and creating and delivering innovative curriculum. QCBV administers
the annual Best Small & Medium Employers in Canada study. We are dedicated to
increasing the odds of success for Canadian organizations and their leaders.
Please visit www.bsmestudycanada.com.
About Aon Hewitt
Aon Hewitt is the global leader in human resources solutions.The company
partners with organizations tosolve their most complex benefits, talent and
related financial challenges, and improve business performance.Aon Hewitt
designs, implements, communicates, and administers a wide range of human
capital, retirement, investment management, health care, compensation and
talent management strategies.Withmorethan 29,000 professionals in 90
countries, Aon Hewitt makes the world a better place towork forclients and
their employees. Formore information on Aon Hewitt, please visit
About Aon Aon plc NYSE:AON is the leading global provider of risk management,
insurance and reinsurance brokerage, and human resources solutions and
outsourcing services. Through its more than 62,000 colleagues worldwide, Aon
unites to empower results for clients in over 120 countries via innovative and
effective risk and people solutions and through industry-leading global
resources and technical expertise. Aonhas been named repeatedly as the
world's best broker, best insurance intermediary, reinsurance intermediary,
captives manager and best employee benefits consulting firm by multiple
industry sources. Visitwww.aon.com for more information on Aon and
www.aon.com/manchesterunited to learn about Aon'sglobal partnership and
shirt sponsorship with Manchester United.
Best Employers in the Greater Toronto Area 2013
(400 or more employees)
Rank Organization Rank Organization
1 Cisco Systems Canada 19 Novotel Canada
2 EllisDon Corporation 20 Gowling Lafleur Henderson
3 Bennett Jones LLP 21 Delta Hotels and Resorts
4 Marriott Hotels of Canada 22 Aecon Group Inc.
5 Chubb Insurance Company of 23 G&K Services Canada Inc.
6 McDonald's Restaurants of 24 National Bank
7 Flight Centre 25 Allstate Insurance company
8 Keg Restaurants Ltd. 26 Golder Associates Ltd.
9 Edward Jones 27 GlaxoSmithKline Inc.
10 LoyaltyOne Inc 28 Earl's Restaurants Ltd.
11 PCL Constructors Inc. 29 Amex Canada Inc / Amex
Bank of Canada
12 Hatch 30 Dillon Consulting Limited
13 The Co-operators 31 Procter & Gamble - Market
14 SAP Canada 32 Miller Thomson LLP
15 Stikeman Elliott 33 The Cadillac Fairview
16 Starwood Hotels and 34 Morguard Corporation
17 OMERS Administration 35 Fraser Milner Casgrain LLP
18 TD Bank Group
Best Small & Medium Employers in the Greater Toronto Area 2013
Rank Organization Rank Organization
1 Arrow Professional 14 TIC Travel Insurance
Services Coordinators Ltd.
2 iGATE Global Solutions Ltd 15 Furlani's Food Corporation
3 Intelex Technologies Inc. 16 Gibraltar Solutions Inc.
4 Achievers 17 Wakefield Canada Inc.
5 IHG 18 Vital Insights Inc.
6 Intuit Canada 19 SOCAN - Society of
Composers, Authors and
Music Publishers of Canada
7 Klick Inc. 20 Pinchin Environmental Ltd.
8 OPTIMUS I SBR Inc. 21 Phonak Canada
9 CAAT Pension Plan 22 Ryan ULC
10 C.S.T. Consultants Inc. 23 CWB Group - Industry
11 peopleCare Inc. 24 Mitsubishi Motor Sales of
12 Geo. A. Kelson Company 25 MasterCard Canada
13 99 bottles Inc. o/a
Media Contacts: Alexandre Daudelin │ +1.514.982.4910
SOURCE: AON Hewitt
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