Avaya Delivers Open, Mobile Collaboration on Virtualized

Avaya Delivers Open, Mobile Collaboration on Virtualized Architecture 
Avaya Aura Virtualized Environment Debuts, Providing an Accelerated
Path to Unified Communications 
BASKING RIDGE, NJ -- (Marketwire) -- 12/05/12 -- 


 
--  Avaya Aura Applications now VMware Ready(TM); Brings High
    Reliability, Simplicity and Flexibility to Virtualized Collaboration
    Applications
    
    
--  Avaya customer RealPage uses new Avaya solution to Virtualize UC Core,
    Speed Customer Service Deployments by up to 20%

  
Avaya today unveiled its new communications architecture for
virtualized unified communications (UC) applications, Avaya Aura(R)
Virtualized Environment (Avaya Aura VE), to help businesses
accelerate mobile collaboration applications across their
organization. With Avaya Aura VE, businesses maintain the high
reliability, simplicity and functionality of Avaya Aura -- the
company's next-generation collaboration platform -- while gaining
flexible new options for deploying Avaya's UC and customer service
solutions in virtual architectures. 
Avaya Aura VE applications are designated as VMware Ready(TM), which
is VMware's highest level of endorsement for virtualization
technologies. More companies are choosing virtualization to reduce
the compl
exity, equipment and costs of their IT operations. The
critical next step is the virtualization of unified communications,
with 70 percent of companies planning to virtualize their UC
applications, according to Nemertes Research(1).  
Avaya Aura Virtualized Environment -- combined with Avaya's expertise
in open, mobile collaboration -- helps ensure that the reliability,
quality and availability companies rely on in Avaya hardware-based
environments get delivered into the virtualized world. Key Avaya Aura
VE features include: 


 
--  Redundancy and resiliency: All of the critical systems availability
    features of Avaya Aura's server-based platform -- including software
    duplication, redundant session controls for SIP access and a
    survivable core -- are maintained in Avaya Aura VE, driving business
    continuity and reducing risk in virtualized environments. In addition,
    the solution integrates with VMware vCenter(TM) Server tools for
    diagnostics, provisioning and traffic management to further ensure and
    simplify continuity of UC.
    
    
--  A simplified, open path:  With Avaya Aura VE, businesses continue to
    benefit from the same open standards approach driven by Avaya Aura. In
    addition, virtualization allows businesses to easily expand UC
    functions and users without adding new equipment, and do so quickly by
    cutting deployment times from hours to minutes. Companies with VMware
    cloud infrastructure in their data centers can now easily integrate
    Avaya Aura applications onto their existing server environment.
    
    
--  Agile customer service operations: Avaya Aura extends virtualization
    to its call center application, Call Center Elite. With less equipment
    required, companies can add contact center agents more swiftly and
    cost-effectively based on seasonal, sales and purchasing trends. This
    brings the unique ability to improve the oversight and delivery of
    customer service using virtualization.

  
With today's announcement, businesses also have several flexible
options for enhanced mobility and collaboration. Businesses can
choose full virtualization with Avaya Aura VE or continue with the
dedicated hardware approach already offered by Avaya Aura. They can
also combine virtualized and dedicated servers for application
deployment. As another option, Avaya Collaboration Pods for Avaya
Aura VE will be offered as pre-packaged, all-in-one UC solutions for
virtualized storage, computing and networking.(2) 
Avaya Aura Virtualized Environment: Key Components
 The Avaya Aura(R)
platform is comprised of the following components, now available in
virtualized versions: 


 
--  Avaya Aura Communication Manager is the open, highly-reliable and
    next-generation communications foundation for Avaya's UC solutions.
--  Avaya Aura SessionManager provides a SIP based core communications
    architecture for on-demand access to collaboration services and
    applications.
--  Avaya Aura Application Enablement Services provides developer
    interfaces for both off-the-shelf and custom integrations with
    communications and business applications.
--  Avaya Aura Presence Services delivers scalable, high performance
    presence aggregation services.
--  Avaya Agile Communications Environment enables application integration
    with business communications processes.
--  Avaya Aura Call Center Elite is part of the company's contact center
    suite, and the premier call-routing software for contact centers.

  
For more information on these Avaya Aura products visit here; For Avaya
Aura Call Center Elite, visit here. 
Quotes
 "Avaya Aura Virtualized
Environment helps us deliver collaboration and customer experience
capabilities in a faster, more efficient way. We virtualized our core
UC infrastructure
, while retaining the continuity and resiliency
required to keep a busy 1,400 employee company like ours operating in
real time.  
"To ensure top-notch customer service, virtualized Aura lets us ramp
up contact centers quickly -- up to 20 percent faster. This is great
for seasonal spikes, when we need to add resources on the spot. We
were able to set up a temporary 70-agent contact center using no
equipment, streamlining operations considerably. Avaya Aura VE is a
major advancement for us and for Avaya customers, bringing Avaya's
speed, ease and reliability to the virtualized environment."
 --Joe
McCorkle, director, IT UC/Voice Services, RealPage, Inc., a leading
provider of software-as-a-service (SaaS) products and services for
the rental housing industry 
"As interest in virtualized solutions continues to expand, and
organizations realize the benefits of the software-defined
datacenter, we see the shift of real-time collaboration applications
using VMware solutions as a step forward. Having completed joint
testing and validation of the Avaya Aura UC applications -- and now
releasing them as VMware Ready(TM) applications -- we are delivering
a strong combination to customers. Avaya and VMware will continue to
work to meet customer needs for performance and reliability as more
real-time collaboration applications are virtualized."
 --Parag
Patel, vice president, Global Strategic Alliances, VMware 
"Driven by a desire to reduce costs, improve flexibility, and enhance
resiliency, more than 70 percent of companies are planning to
virtualize their UC applications, leveraging the same infrastructure
that supports other business-critical applications. But before IT
architects adopt UC virtualization, they must ensure that available
solutions can meet the performance, management, and high availability
requirements associated with UC platforms."
 --Irwin Lazar, vice
president and service director, UC and Collaboration, Nemertes
Research 
"Avaya recognizes that any path to collaboration requires a platform
that prioritizes high reliability, functionality and flexibility.
This is why we've seamlessly brought these benefits from Avaya Aura
into virtualized environments. With Avaya's UC applications now
VMware Ready(TM) for virtualization, our customers can travel a
faster, more efficient route to next-generation collaboration." 
--Gary E. Barnett, senior vice president & general manager,
Collaboration Platforms, Avaya 
Additional Facts & Information: 


 
--  According to IDC, 75 percent of organizations said virtualization is
    considered for the default build of new server hardware.(3)
--  The top concern preventing companies from increasing virtualization is
    reliability, according to V-Index, a virtualization industry quarterly
    survey.(4)
--  Avaya Aura VE will be included in Avaya's current Triple 7 Promotion,
    which helps customers of the Avaya CS1000 platform move to an Avaya
    Aura solution.

  
VMware, VMware vCenter and VMware Ready are registered trademarks
and/or trademarks of VMware, Inc. in the United States and/or other
jurisdictions. The use of the word "partner" or "partnership" does
not imply a legal partnership relationship between VMware and any
other company. 
All trademarks identified by (R), TM, or SM are registered marks,
trademarks, and service marks, respectively, of Avaya Inc. Avaya and
other parties may also have trademark rights in other terms used
herein. 
Tags: Avaya, Avaya Aura, virtualization, VMware, collaboration,
mobility, unified communications, mobile collaboration, contact
center 
About Avaya:
 Avaya is a global provider of business collaboration
and communications solutions, providing unified communications,
contact centers, networking and related services to companies of all
sizes around the world. For more information please visit
www.avaya.com. 
Certain statements contained in this press release are
forward-looking statements. These statements may be identified by the
use of forward-looking terminology such as "anticipate," "believe,"
"continue," "could," "estimate," "expect," "intend," "may," "might,"
"plan," "potential," "predict," "should" or "will" or other similar
terminology. We have based these forward-looking statements on our
current expectations, assumptions, estimates and projections. While
we believe these expectations, assumptions, estimates and projections
are reasonable, such forward looking statements are only predictions
and involve known and unknown risks and uncertainties, many of which
are beyond our control. These and other important factors may cause
our actual results, performance or achievements to differ materially
from any future results, performance or achievements expressed or
implied by these forward-looking s
tatements. For a list and
description of such risks and uncertainties, please refer to Avaya's
filings with the SEC that are available at www.sec.gov. Avaya
disclaims any intention or obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise. 
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(1) Nemertes Research 2012-13 Communications and Computing Benchmark. 
(2) Avaya Collaboration Pods begin trials later this year. 
(3) IDC Market Analysis Perspective: Worldwide Enterprise
Virtualization Software, 2011, doc #232074, December 2011. 
(4) V-Index: Virtualization Penetration Rate in the Enterprise
report, Q3 and Q2 2011, by Vanson Bourne market research.  
Avaya Media Contact:
Jonathan Varman
P: 908 953-6432
jvarman@avaya.com