Airline offers its suggestions for a remarkable holiday travel experience
CALGARY, Dec. 5, 2012 /CNW/ - WestJet today shared its annual holiday travel
tips to help guests travelling during the airline's busiest time of year.
"The holidays are a busy travel period whether guests are travelling home or
to one of our vacation destinations," said Bob Cummings, WestJet Executive
Vice-President, Sales, Marketing and Guest Experience. "Just as in previous
years, we share these annual travel tips as part of our commitment to help
deliver a smooth and remarkable travel experience."
1. Check out your check-in options.
WestJet offers four convenient check-in options.
-- Newly designed web check-in is available at
westjet.com. Guests can
check in from 24 hours to 60 minutes before scheduled
-- Self-serve check-in kiosks are available at most Canadian and
U.S. airports in WestJet's network from 24 hours to 60 minutes
before scheduled departure. Select serve-serve kiosks also
allowing guests to print and attach their bag tags as part of
their check-in process.
-- Mobile check-in allows guests to check in with a mobile device
from 24 hours to 60 minutes before scheduled departure.
-- Traditional counter check-in is available in all airports. Our
friendly WestJetters are always happy to greet guests and help
them on their way.
2. Even Santa needs ID to fly.
Regardless of age, all guests require identification. Guests should ensure
they also have the proper identification and travel documentation for their
children. Each country on your itinerary may have different entrance and exit
requirements. Before leaving, make sure the documents you use to get you there
are sufficient to get you back home.
Packing a passport? Don't forget a passport if you're travelling to any
destination outside Canada. Be sure your passport is in good condition. For
questions relating to your passport, please visit
3. Be fashionable, not fashionably late.
Due to the high volume of holiday travellers, be prepared for longer wait
times at the airport. We recommend guests arrive at the airport two hours
prior to their scheduled time of departure. Guests can sign up to receive
flight reminders or notification of flight changes by visiting westjet.com.
Guests must be through security (and customs if travelling outside Canada) and
at their departure gate 30 minutes prior to the scheduled time of departure.
Guests arriving at the gate less than 10 minutes prior to departure risk
losing their reserved seat.
4. We all carry a little baggage - help ensure yours fits on our aircraft.
Guests are permitted two pieces of carry-on baggage. One item of carry-on
cannot exceed 21.5 in x 9 in x 15.5 in (55 cm x 23 cm x 40 cm) and the second
item cannot exceed 16.5 in x 6 in x 13 in (43 cm x 16 cm x 33 cm). For guests
travelling on flights between Alberta and Hawaii on WestJet's leased Boeing
757-200 aircraft from Thomas Cook Airlines, WestJet's standard carry-on
allowance also applies.
Checked baggage cannot exceed 62 inches total combined length, width and
height and must weigh under 23 kgs (50 lbs). Your first checked bag travels
for free to any destination in WestJet's network.
Up to two excess bags will be accepted for a fee of $50 on a space-available
basis to most destinations. Remember that excess baggage fees are combinable.
For example, an extra item that is oversized and overweight will be charged
both an oversized fee and overweight fee. Guests are encouraged to visit the
baggage section of our website for details on sporting equipment, restricted
items, special items and more - it's packed with information.
5. If you love something, don't set it free.
We suggest placing important 'must-have' special items into your first checked
bag as we can't guarantee there will be room on the aircraft for all extra
bags. For safe keeping, we strongly encourage bringing identification,
prescription medication, mobile devices, keys and jewellery in your carry-on
6. We prefer rapping over wrapping, especially at airport security.
Wrapped presents should go in checked baggage. Airport security (CATSA) may
unwrap any wrapped items in carry-on baggage, causing delays at security for
you and your fellow travellers. If you have additional questions about
security screening, please visit http://www.catsa-acsta.gc.ca.
7. Give Fido the first-class treatment.
Although we do not accept pets for travel in checked baggage between December
15 and January 6 inclusive, certain small animals may be able to travel in the
cabin of the aircraft. Visit our travelling with pets page for full details.
8. Remember toys for girls and boys.
Make sure to pack some small games or toys for little WestJetters travelling
this holiday. A long trip will pass quickly with some entertainment. We
recommend bringing books, magazines, portable DVD players or toys for your
little WestJetters. You can also enjoy up! - our inflight magazine - available
in the seatback pockets.
9. Eggnog is best consumed responsibly.
Help create a remarkable guest experience for everyone on board by consuming
alcohol responsibly. Canadian aviation regulations prohibit us from allowing a
guest to board an aircraft when he/she may present a hazard to the aircraft or
those on board.
Alcohol that isn't served by a flight attendant cannot be consumed on board
the aircraft and will be confiscated. If you would like to enjoy a drink on
board, our aircraft are licensed to serve alcohol and we offer a great
selection of buy-on-board items.
10. Bring the cheer.
Share a holiday joke with your inflight crew - WestJetters are always looking
for new material! If you have an appropriate holiday joke that makes you laugh
every time, feel free to share it on board and help us spread the cheer.
If you have more questions about how to make your holiday travel even more
stress free (including check-in, identification requirements, seating and
baggage), please use the links under Travel Info on westjet.com.
Wherever your travels take you, WestJet wishes you and your family a happy
WestJet is Canada's most preferred airline, offering scheduled service to 81
destinations in North America, Central America and the Caribbean. Powered by
an award-winning culture of care, WestJet has pioneered low-cost flying in
Canada. Recognized nationally as a top employer, WestJet now has more than
8,700 WestJetters across Canada. Operating a fleet of 100 Boeing
Next-Generation 737 aircraft with future confirmed deliveries for an
additional 35 Boeing Next-Generation 737 aircraft through 2018 and plans to
launch a low-cost regional airline in 2013, WestJet strives to be one of the
five most successful international airlines in the world.
Connect with WestJet on Facebook at www.facebook.com/westjet
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Subscribe to WestJet on YouTube at www.youtube.com/westjet
Media contact Media Relations, telephone:1-888-WJ 4 NEWS (1-888-954-6397),
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-0- Dec/05/2012 21:18 GMT
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