TSYS Releases White Paper on Bank 2.0 and Bank 1.0
COLUMBUS, Ga. & LONDON -- December 04, 2012
TSYS today announced the completion of a white paper titled ‘Bank 1.0 and Bank
2.0 Success Entails Learning from Each Other’s Best Practices,’ which
considers the next-generation Bank 2.0 model, whilst also taking into account
traditional banking, or Bank 1.0.
The most successful transitions will likely involve using technology to
support a hybrid approach that combines the best practices from the
traditional banking model with the next-generation practices that consumers
want and expect. This report stresses the importance of banks continuing to
learn from the lessons of traditional banking as they move toward the future.
“TSYS works with and supports a large number of clients who fall into both
Bank 1.0 and Bank 2.0 category, and also many that fall somewhere in between,”
said John Goodale, senior director, Business Expansion, TSYS International.
“We recommend that banks adopt a customer-centric model that leverages the
latest technologies for customer interactions in conjunction with best
practices of traditional banks, to allow customers to decide how they wish to
interact with the bank.”
The white paper outlines some of the best practices of Bank 1.0 and Bank 2.0,
and explores some increasingly critical elements that more traditional banks
should adopt to maintain relevancy. The three critical factors explored in our
roadmap for success include: 1) Building upon core Bank 1.0 practices; 2)
Understanding today’s consumer banking behaviours and preferences; and 3)
Improving the customer experience with technology while gathering better
The white paper is available online at: www.tsys.com/whitepaperbank2bank1.
At TSYS, (NYSE: TSS), we believe payments should revolve around people — not
the other way around. We call this belief "People-Centered Payments^SM." By
putting people at the center of every decision we make, with unmatched
customer service and industry insight, TSYS is able to support financial
institutions, businesses and governments in more than 80 countries. Offering
merchant payment-acceptance solutions as well as services in credit, debit,
prepaid, mobile, chip, healthcare and more, we make it possible for those in
the global marketplace to conduct safe and secure electronic transactions with
trust and convenience.
TSYS’ headquarters are located in Columbus, Georgia, with local offices spread
across the Americas, EMEA and Asia-Pacific. TSYS provides services to more
than half of the top 20 international banks, is a Fortune 1000 company and was
named one of the 2012 World's Most Ethical Companies by Ethisphere magazine.
For more information, please visit us at www.tsys.com.
TSYS Investor Relations
Shawn Roberts, +1-706-644-6081
TSYS Media Relations
Cyle Mims, +1-706-644-3110
Victoria Winn, +44.1904.562.577
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