(The following press release from Zetes Industries SA was received by 
e-mail. The sender verified the statement.) 
Press release 
4 December 2012 
Twitter: #Unilever Greece implements untrained voice solution 3iV of 
@ZetesIndustries in no time 
Unilever Greece implements Zetes’ untrained voice solution in 1 month  
and has order pickers up and running in no time 
*                     Easy to use for all operators: untrained system means 
dialogue adapts to different user levels with no registration of voice profile 
*                     Direct integration with SAP 
*                     Rapid implementation: 1 month, including development of 
custom RFC’s 
Brussels, 4 December 2012 – Unilever Greece has implemented a Zetes voice 
picking solution and in doing so, become one of the first countries within the 
Unilever Group to adopt voice technology. Additionally, by selecting an 
‘untrained’ voice system offering adaptive dialogues, the company could realise 
productivity and accuracy benefits immediately, because even inexperienced 
operators were able begin using the new system straight away.  
Working from a brand new warehouse in Schimatari, 20 Unilever operators now 
execute order picking tasks with the help of Zetes’ voice solution, 3iV 
Crystal. The solution was implemented within one month, which included 
development of custom RFC’s for direct integration with Unilever’s SAP ERP 
Adapted to all users 
The ‘user independent’ or ‘untrained’ approach offered by Zetes means that 
operators no longer need to register a voice profile before starting work and 
can simply access the system immediately using their own language. In addition, 
the system offers two types of voice dialogues, adapted to suit beginners or 
more experienced operators. Depending on their individual level of expertise, 
operators can be guided through the picking process using appropriately 
detailed instructions. As a result of this feature, the 20 Unilever operators, 
ranging in age from 30 to 50 years old and with no previous experience working 
with a voice system, were up and working to optimum productivity in no time.  
Direct integration with SAP 
The voice solution integrates directly with SAP via custom built RFC’s. Using 
SAP’s standard integration options, the solution eliminates the need for 
middleware or intermediate business logic layers. With this approach, Unilever 
can store its business critical data within a single location, the SAP ERP 
system. The entire design and implementation process was completed in just 1 
George Antipas, Logistics Manager at Unilever says, “The solution integrates 
perfectly with our SAP system and the untrained approach means new or temporary 
workers can be up to speed immediately.” 
Alain Wirtz, CEO of Zetes, concludes, “Zetes has a longstanding reputation for 
developing and delivering voice solutions and we continue to invest in further 
technology enhancements. Through a close collaboration with our R&D-focused 
sister company, MCL Technologies and their platform MCL voice, we can offer 
customers the option of implementing 3iV Crystal as an untrained voice system. 
This new approach is gaining momentum in the mature voice market and means 
customers such as Unilever can benefit from having new and temporary operators 
up and running in no time.” 
- END - 
For further information: 
Zetes Corp PR – Sarah Dheedene – T : +32 2 728 37 48 – E : 
NewsEngine PR – Steven Platteeuw – T: +32 3 260 96 42 – E : 
steven.platteeuw@newsenginepr.com <mailto:steven.platteeuw@newsenginepr.com>    
Images : 
Download additional background information on ftp://zsftp.be.zetes.com 
<ftp://zsftp.be.zetes.com> . Username and password are available on request via 
About Zetes 
Zetes (Euronext Brussels: ZTS) is a leading provider of supply chain, 
identification and mobility solutions. By utilising automatic identification 
technologies in an intelligent way, we link goods and people to new and 
existing IT systems. The result for our customers is seamless information 
exchange, with data captured at every stage of the process and made available 
in real time. Zetes’ solutions thus provide companies, public institutions and 
governments with the desired control over their floor and field operations, 
which allows them to optimise overall performance, improve their bottom line 
and face the most demanding traceability challenges.  
The Zetes Group has its headquarters in Belgium and employs more than 1000 
people across 16 countries in EMEA. Zetes aspires to achieve sustainable 
profits and growth; its consolidated revenues for 2011 amounted to €220.6 
million. More info: www.zetes.com <http://www.zetes.com/> 
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