Eccentex Redefines Dynamic Case Management (DCM) for the Modern Knowledge
Worker with Launch of AppBase 4.5
Company Launches Innovative ‘Platform as a Service’ Business Strategy for DCM
LOS ANGELES -- December 04, 2012
Eccentex Corporation, a provider of platform-as-a-service (PaaS) applications
for Dynamic Case Management (DCM), today announced the launch of AppBase 4.5,
a cloud-based platform that redefines the fundamental processes and user
interfaces of the modern knowledge worker.
Through industry-leading graphical tools and APIs, AppBase 4.5 helps
organizations create DCM applications five times faster than existing
solutions on the market. This gives knowledge workers the tools they need to
manage incidents, claims, investigations and customer complaints across a
range of industries while keeping pace with the rapid rate of regulatory,
business and consumer expectations.
AppBase 4.5 provides knowledge workers with the process management and
collaboration technologies necessary to handle disparate data types,
collaborate across a broad range of personas and interact with a variety of
knowledge bases in an unstructured, semi-structured and structured processes.
With this unique DCM platform, knowledge workers can execute applications in
record time to generate greater customer satisfaction, as well as improved
productivity and job satisfaction.
As the industry’s only case management platform built from the ground up as a
cloud-based solution, AppBase 4.5 is currently helping more than 150 customers
globally to open, process, and quickly close a variety of incident types.
"In order to maintain the highest level of awareness for all 100,000 miles of
pipeline we operate, Eccentex has provided us with an efficient and reliable
document management system that has reduced the risk of pipeline compromise
due to incomplete information," said Lev Berkovich, Project manager,
Operations Technology/Gas Engineering/Gas Operations at Sempra Energy, a
Fortune 500 energy services holding company. "Eccentex has more than met the
needs of our 500-plus users and we are looking forward to expanding the use of
Eccentex as future updates become available."
As a PaaS solution, AppBase 4.5 delivers the most effective tools to support
the evolution of DCM with its customizable, easy to integrate and simple to
In Gartner’s October 5, 2012 “Market Trends: Platform as a Service, Worldwide,
2012-2016, 2H12 Update”, Michelle Cantara states, “The platform as a service
market will undergo significant shifts that will impact the traditional vendor
landscape of most infrastructure software markets, with several large vendors
expected to make significant market moves. Vendors must prepare for PaaS's
impact on certain software segments.”
“AppBase 4.5 is a breakthrough platform that addresses a significant and
underserved market for the management of complaints, claims, incidents and
investigations,” said Glen Schrank, Chief Executive Officer of Eccentex. “Our
unique platform-as-a-service approach enables the rapid development, testing,
and rollout of critical applications that can help organizations better handle
issues and achieve business benefits and efficiencies in real time.”
As part of the company’s sales strategy, AppBase 4.5 will soon be available to
third-party developers to rapidly develop, test and implement DCM applications
in a production environment.
For more information or to download AppBase 4.5, please visit
Eccentex is revolutionizing the way knowledge workers, management and customer
expectations are being met by delivering better results through universal
access to execute tasks when, where and how it’s needed to achieve customer
satisfaction, while maintaining corporate governance and compliance
requirements. A technology innovator with more than 7 years of experience and
several patents, Eccentex provides a globally proven solution and one stop
shop for all things dynamic case management.
Tim Polakowski, 408-827-4357
Andria Barrera, 408-827-4359
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