Sitel Adding 3,000 New Jobs, Seeking Next Generation of Leaders

  Sitel Adding 3,000 New Jobs, Seeking Next Generation of Leaders

    Global Customer Care Leader Known for Promoting from Within is Growing
     Work@Home, Social Media and Customer Care Opportunities at Locations
                          Throughout U.S. and Canada

Business Wire

NASHVILLE -- December 04, 2012

Sitel, a leading global customer care provider, today announced plans to
immediately hire approximately 3,000 new employees at customer care call
centers across the U.S. and Canada. This latest round of hiring is incremental
to the center-based and Sitel Work@Home associates Sitel has already hired in
North America in 2012.

The new associates will support Sitel’s expanding business with leading
companies in the retail, telecom and home entertainment industries. Agents
will provide telephone, Web chat and social media customer care services.
Sitel also offers a number of Work@Home positions for those willing and
qualified to pursue a career from their home office.

“Our business continues to expand at a rapid pace and we look forward to
offering new employment and career path opportunities to thousands of people
in North America,” said Bert Quintana, president and chief executive officer
of Sitel. “These new positions reflect the trust companies place in Sitel’s
services. As the Sitel team grows, we’ll continue to provide clients with
innovative solutions and the best customer care in the market.”

Brandy Miller began as a part-time agent on the phones to make some extra
money while in college. With hard work and a strong commitment to serving the
customer, she soon discovered the career potential in customer care. Miller’s
passion for improving the customer experience led to a full-time position,
followed by roles as a team leader, trainer, learning manager and special
projects leader. She’s had the opportunity to learn new skills, travel and
build an excellent career. Today, she’s the site director of Sitel's
Andalusia, Alabama facility, leading more than 450 customer care professionals
on a daily basis for one of the nation’s largest brands.

With Sitel’s latest round of hiring, it hopes to bring in its next group of
future leaders. “A career in customer care teaches business skills that can be
used in any industry. I recommend it to anyone who would like to hone their
communications skills and develop strong organizational abilities,” said
Miller. “It’s a great industry with wide-open opportunities for growth and
career advancement, regardless of your background.”

More than 25 of Miller’s key onsite managers also started as agents. She
reports to Mickie Baker, Sitel’s senior vice president of operations, who also
started as an entry-level phone agent and today oversees a multi-million
dollar operation and leads several thousand customer care professionals.

Career path development is a foundational building block for Sitel. Sitel has
a long reputation for promoting team members through the ranks to management
positions. Miller added, “The company makes a significant investment in
training, providing on-going learning opportunities to grow your skills and
your career.”

Vice President of Account Management Roger Shillow began his 23-year career in
customer care on the phones supporting a financial services company. He earned
his way through the ranks of the industry to supervisor, vendor manager, site
director and regional director. Roger is proud to say his career
accomplishments include successfully growing with his client from 72
associates to more than 2,300 associates.

“The customer care industry is an incredibly rewarding field for
self-motivated individuals with a sincere desire to help others. It’s one of
the few remaining industries that recognizes and rewards hard work and
dedication.” Shillow continued, “This fun, fast-paced occupation has allowed
me to travel extensively, with management roles in multiple states and even
overseas.” Today, he manages a $20 million portfolio for Sitel and lives just
one hour from where he grew up.

Michael Wellman, Sitel’s chief human resource officer, noted, “With more than
120 sites around the world, Sitel is creating dozens of these types of stories
every year. As we look to add a pool of talent to meet our current wave of
growth, we anticipate that some of these new hires will be future leaders in

Sitel welcomes new job candidates to apply online in the Careers section of
its website at Many of the locations will also conduct
in-person job fairs. Among the Sitel locations seeking new staff members are:

Andalusia, Alabama                 Hamilton,                   Ocala, Florida
Asheville, North                   Lake City,                  Omaha, Nebraska
Carolina                           Florida
Augusta, Georgia                   Loring, Maine               St. John, New
Bartlesville,                      Milford,                    San Angelo,
Oklahoma                           Delaware                    Texas
Corning, New York                  Moncton, New                Starkville,
                                   Brunswick                   Mississippi
Glasgow, Kentucky                                              Sitel Work@Home

About Sitel

Sitel is a world leader in outsourced customer care services. With more than
26 years of industry experience, Sitel has twice been ranked as the top
overall call center outsourcing provider in Datamonitor’s annual Black Book of
Outsourcing survey. Sitel’s 56,000 employees provide clients with predictable
and measurable Return on their Customer Investment by building customer
loyalty, increasing sales and improving efficiency. Sitel’s solutions span
120+ domestic, nearshore, and offshore centers in 25 countries across North
America, South America, Europe, Africa, and Asia Pacific. The company is
privately held and majority owned by Canadian diversified company, Onex
Corporation. For more information, please visit


Andrew Kokes, +1-877-95-Sitel
Schwartz MSL
Joe Palladino/Brittany Boyer, +1-781-684-0770
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