Cognizant Tops KPMG's Client Satisfaction and Recommendation Rankings in
Germany and Switzerland
FRANKFURT, Germany and ZURICH, Dec. 3, 2012
- All Cognizant Clients Among Those Surveyed Satisfied With The Company;
Secures High Scores On Major Performance Indicators
FRANKFURT, Germany and ZURICH, Dec. 3, 2012 /PRNewswire/ -- Cognizant (NASDAQ:
CTSH) announced today that it has topped the customer satisfaction and
recommendation rankings in KPMG's Outsourcing 2012 study of service provider
performance in Germany and Switzerland.
Cognizant topped the general satisfaction and client recommendation rankings
with scores significantly higher than the average industry satisfaction and
client recommendation rates. Notably, all Cognizant clients amongst those
surveyed were satisfied with its services. The company secured the top scores
on other major performance indicators, including recommendation, strategic
relationship management, innovation, service quality, risk reduction,
flexibility and governance.
The independent study evaluated 16 global and local service providers based on
an assessment of more than 300 unique client-provider relationships. As part
of the study, CFOs, CIOs or their direct reports at some 100 of the top IT
spending organizations in the region were interviewed.
"We are pleased to have topped KPMG's overall customer satisfaction rankings
in Germany and Switzerland," said Santosh Thomas, Senior Vice-President and
Head of Continental Europe, Cognizant. "This recognition speaks to our culture
of customer satisfaction, supported by a consulting-led, high-touch
relationship model. In Cognizant, clients see a partner who can address their
dual mandate of driving cost-savings and innovation on one integrated platform
to help them navigate both cyclical and structural shifts simultaneously. Our
strategy of building strong local teams and capabilities for delivering the
full range of our service offerings is helping us win a fair share of
opportunities in the marketplace. We are proud to have maintained the highest
client satisfaction levels in our industry."
"Cognizant received excellent feedback from their clients and high scores
across key performance indicators," said Jeff Loos, Head of Sourcing Research
for KPMG in Europe. "Cognizant does not have one dissatisfied client, which
makes the company the top performer among the 16 global, regional, and local
IT outsourcing service providers that we evaluated. These results reflect
similar findings in the Nordics earlier this year. Such consistent feedback
across different countries and markets shows that the company's client-focused
strategy is the right one."
About Cognizant Cognizant (NASDAQ: CTSH) is a leading provider of information
technology, consulting, and business process outsourcing services, dedicated
to helping the world's leading companies build stronger businesses.
Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for
client satisfaction, technology innovation, deep industry and business process
expertise, and a global, collaborative workforce that embodies the future of
work. With over 50 delivery centers worldwide and approximately 150,400
employees as of September 30, 2012, Cognizant is a member of the NASDAQ-100,
the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among
the top performing and fastest growing companies in the world. Visit us online
at www.cognizant.com or follow us on Twitter: Cognizant.
Forward-Looking Statements This press release includes statements which may
constitute forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995, the
accuracy of which are necessarily subject to risks, uncertainties, and
assumptions as to future events that may not prove to be accurate. Factors
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implied include general economic conditions and the factors discussed in our
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