Accenture Enhances Enterprise, Eligibility and Portal Software for Public Sector Agencies

  Accenture Enhances Enterprise, Eligibility and Portal Software for Public
  Sector Agencies

Applications help government cost-effectively modernize IT and improve citizen

Business Wire

ARLINGTON, Va. -- December 03, 2012

Accenture (NYSE: ACN) has released updated versions of three software products
in the company’s Human Services suite. The 4.0 suite helps government agencies
increase efficiency, reduce long-term technology costs, and provide citizens
with better self-service features. With even stronger integration across
products, and functional and security enhancements, the 4.0 release helps
government agencies implement an integrated eligibility system that provides
pre-built rules and processes to improve the ability of case workers to
deliver high-quality citizen services across different eligibility programs.
The suite also includes a portal that provides citizens access to their cases
and case worker.

  *The Accenture Public Service Platform, a service-based technology platform
    that enables enterprise-wide integration and legacy renewal, has been
    upgraded in version 4.0 with enhanced security, configuration and
    administration options.
  *The Accenture Citizen Self-Service Portal version 4.0 provides citizens
    with improved self-service features, greater visibility into their
    case/benefit data, and quicker access and updates to their cases. For
    agencies, the new portal provides more flexible configuration to address
    policy changes, an enhanced message center to improve case worker and
    citizen interactions, and enhanced address validation capabilities that
    reduce error rates. The Self-Service Portal is used by citizens to apply
    online for benefits, upload verification information, track the status of
    their applications, manage their benefits online and communicate with
    their case worker.
  *The Accenture Benefits Management System version 4.0 features improved
    automated review and approval of e-applications and case changes, and
    self-service review of existing benefits to improve citizens’ visibility
    into benefits. It also features new federal interfaces to support
    regulatory compliance and efficient exchange of data between federal and
    state governments. The Benefits Management System covers a range of
    health, public assistance, and social welfare programs across the
    enterprise, and helps agencies streamline case management, increase worker
    efficiency, and better serve citizens while reducing costs and error

This integrated set of products provides a unified solution for public
agencies looking to modernize their enterprise architecture and integrate
application data and processes for citizen benefits.

“Human services agencies and the people they serve still face too many program
silos and badly outdated IT systems,” said David McCurley, who leads
Accenture’s public sector software business. “Accenture Software allows
government organizations to make the best use of their limited budgets and
efficiently upgrade or replace legacy systems to better serve citizens in

“We are focused on providing cost-effective technology tools so that
overstretched case workers are able to provide more effective and efficient
service to citizens, while also increasing self-service,” added Julie Booth,
Accenture’s North American managing director for human services in state and
local government.

Learn more about Accenture Software for Public Service and the firm’s human
services solutions and focus, Empowering Services, Improving Lives.

About Accenture

Accenture is a global management consulting, technology services and
outsourcing company with over 257,000 people serving clients in more than 120
countries.Combining unparalleled experience, comprehensive capabilities
across all industries and business functions, and extensive research on the
world’s most successful companies, Accenture collaborates with clients to help
them become high-performance businesses and governments.The company generated
net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012.Its
home page is

Accenture Software combines deep technology acumen with industry knowledge to
develop differentiated software products.It offers innovative software-based
solutions to help organizations to meet their business goals and achieve high
performance. Its home page is Accenture Software. For more information about
Accenture Software for Public Service, please visit


Joe Dickie, + 512-694-6422
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