CoreSite Selects ServiceNow to Automate Customer Life Cycle

  CoreSite Selects ServiceNow to Automate Customer Life Cycle

 Leading Data Center Provider Uses Cloud Services to Advance Customer Service
                      and Streamline Business Processes

Business Wire

SAN DIEGO -- December 03, 2012

ServiceNow (NYSE: NOW), a leading provider of cloud-based services to automate
enterprise IT operations, today announced that CoreSite Realty Corporation, a
national provider of powerful, network-rich data centers and interconnection
services, has chosen ServiceNow as a key component of a technology
transformation initiative to enhance its customer-facing and support systems.
CoreSite will use Service Now to automate business processes involved in the
customer life cycle from quote-to-cash and throughout the ongoing support
phase of its customer relationships.

“After an exhaustive technology evaluation process, ServiceNow was the clear
platform to help us automate manual business processes, integrate disparate
systems, and improve overall customer experience,” said Bill Wosilius, senior
vice president, Corporate Operations, CoreSite. “We expect ServiceNow will
help us drive IT to the next level as a fundamental business enabler and stay
ahead of market dynamics.”

ServiceNow provides customers like CoreSite the ability to use a single
workflow system to integrate numerous disparate systems involved in the
customer life cycle, including CRM, inventory management, and
accounting/billing systems. By standardizing on the ServiceNow platform,
CoreSite expects to drive workflow speed, enhance data integrity, and
streamline processes that currently involve multiple individual applications
with a number of manual interventions. In addition, CoreSite expects to
integrate ServiceNow with their customer portal, resulting in streamlined
service ordering, ticketing and other functions.

“CoreSite is adopting our cloud-based services to fundamentally change the
role of IT as an enabler of strategic business initiatives,” said Beth White,
vice president of marketing, ServiceNow. “By integrating and automating IT
processes, CoreSite expects to take the customer experience to a new level and
realize increased efficiencies in its operations.”

The ServiceNow implementation will involve multiple phases, beginning with
internal IT incident management and ultimately customer-facing service
ordering through the customer portal. The deployment of ServiceNow is closely
tied to the implementation of a new core accounting system which will be
integrated with the ServiceNow platform.

About CoreSite

CoreSite Realty Corporation is a national provider of data center products and
interconnection services. More than 750 customers such as Global 1000
enterprises, communications providers, cloud and content companies, financial
firms, media and entertainment, healthcare, and government agencies choose
CoreSite for the confidence that comes with customer-focused data center
products, service and support systems, and scalability. CoreSite's
network-centric computing platform is a business catalyst, featuring the Any2
Internet exchange and network ecosystems, which include access to 225+
carriers and service providers and a growing mesh of more than 15,000
interconnections. The company features a diverse colocation offering from
individual cabinets to custom cages and private suites, with 14 data center
locations in nine major U.S. markets. For more information,
visitwww.CoreSite.com.

About ServiceNow

ServiceNow is a leading provider of cloud-based software that automates
enterprise IT operations. We focus on transforming enterprise IT by automating
and standardizing business processes and consolidating IT across the global
enterprise. Organizations deploy our service to create a single system of
record for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build custom
applications for automating activities unique to their business requirements.
For more information visit http://www.servicenow.com.

ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow.
All other brand and product names are trademarks or registered trademarks of
their respective holders.

Forward Looking Statements

This press release contains forward-looking statements within the meaning of
the federal securities laws, including statements about the use of ServiceNow
capabilities by CoreSite Realty Corporation and the expected results to be
obtained by CoreSite. Forward-looking statements relate to expectations,
beliefs, projections, future plans and strategies, anticipated events or
trends and similar expressions concerning matters that are not historical
facts. In some cases, you can identify forward-looking statements by the use
of forward-looking terminology such as “believes,” “expects,” “may,” “will,”
“should,” “seeks,” “approximately,” “intends,” “plans,” “pro forma,”
“estimates” or “anticipates” or the negative of these words and phrases or
similar words or phrases that are predictions of or indicate future events or
trends and that do not relate solely to historical matters. Forward-looking
statements involve known and unknown risks, uncertainties, assumptions and
contingencies, many of which are beyond ServiceNow’s or CoreSite’s control,
that may cause actual results to differ significantly from those expressed in
any forward-looking statement. These risks include, without limitation, risks
that the implementation of ServiceNow products and services may not proceed as
planned, or that the results that are expected may not be realized. All
forward-looking statements reflect ServiceNow’s and CoreSite’s good faith
beliefs, assumptions and expectations, but they are not guarantees of future
performance. Furthermore, ServiceNow and CoreSite disclaim any obligation to
publicly update or revise any forward-looking statement to reflect changes in
underlying assumptions or factors, of new information, data or methods, future
events or other changes.

Contact:

ServiceNow Media Contacts:
Liza S. Goldberg, 408-851-8553
liza.goldberg@servicenow.com
or
Schwartz MSL
Kim McCrossen, 781-684-6253
servicenow@schwartzmsl.com
or
ServiceNow Investor Contact:
858-345-1756
ir@servicenow.com
 
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